After removing to install a new program then return to reinstall windows one care problem? RRS feed

  • Question


    After removing er your instruction to install a new program, then trying to reinstall one care the system wants you to purchase the program again. I have tried a dozen times and have been asked to purchase the program again. I have exceeded my 90 day trail. would not allow me to reinstall the one care. Is there a repair for this?
    Sunday, March 9, 2008 4:41 PM


  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.


    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.




    Monday, March 10, 2008 1:42 PM