Unable to turn on virus protection. I have done the recommended restarts, and I have removed Oncare and reinstalled. I am still unable to turn on virus protection.
Try the Virus and Spyware repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2
Since you did a reinstall without success, I suspect that you may have conflicting security software installed on the PC.
If you are not sure or are sure that you have removed your other security software, please contact support.
How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2
-steve