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Remote Desktop not available; possible software mis-match RRS feed

  • Question

  • I am running Live Mesh on Vista Home Premium 64-Bit.  I get the "Live Mesh Remote Desktop" error.  I have tried the recmmended solution found in this forum and none have worked.  When I looked at the most recent Servicing.log, I noticed the following "Update=[Live Mesh: Remote Desktop Service amd64 v0.9.3424.31]"  My system is actually running an Intel Quad CPU Q6600.  Is it possible that there is a mis-match att he LMRD level?

    I should note that I can use this Vista machine to be a remote client with Live Mesh (i.e., I can contol a laptop running Vista 32-bit Home Premium in my mesh).  I should also note that I have tried the Live Mesh install with UAC on and off (always as an administrator) but the results do not vary.

    I am running McAfee virus protection, but tuning it on or off does not seem to change the status of Remote Desktop availability.

    Below is a section of the Servicing.log from an update done today:

    4916.4920{3/24/2009 9:32:37 AM}[Steven] packages.cpp(391): CPackages::Search() Online=Yes Scope=CurrentUser Criteria=IsHidden=0 and CategoryIDs contains '2a915f9b-a782-4101-8d33-61fde7bb9e4c' and IsInstalled=0
    4916.5160{3/24/2009 9:32:39 AM}[Steven] webservices.cpp(663): CWebServices::InitServiceUrls() ServiceID=7160d5c8-746c-411a-a905-d4c6b11b5ab9
    4916.5160{3/24/2009 9:32:40 AM}[Steven] SOAPWinHttpClient.h(58): CSoapWinHttpClient::SetUrl() https://wlc.update.microsoft.com/v6/ClientWebService/client.asmx
    4916.5160{3/24/2009 9:32:40 AM}[Steven] SOAPWinHttpClient.h(58): CSoapWinHttpClient::SetUrl() http://test.stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    4916.5160{3/24/2009 9:32:41 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:32:41 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:32:41 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:32:41 AM}[Steven] evalfilter.cpp(102): CEval::Process_Filter() 0x80040007
    4916.6260{3/24/2009 9:32:51 AM}[Steven] package.cpp(614): CPackage::Pend() PendAdmin  Update=[Live Mesh: Remote Desktop Service amd64 v0.9.3424.31]
    4916.6260{3/24/2009 9:32:51 AM}[Steven] package.cpp(614): CPackage::Pend() PendUser   Update=[Live Mesh: Windows Bootstrap amd64 v0.9.3424.31]
    4916.5160{3/24/2009 9:32:52 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:32:52 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:32:52 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:32:52 AM}[Steven] evalfilter.cpp(102): CEval::Process_Filter() 0x80040007
    4916.6260{3/24/2009 9:33:09 AM}[Steven] package.cpp(614): CPackage::Pend() PendUser   Update=[Live Mesh: Windows MOE amd64 v0.9.3424.31]
    4916.5160{3/24/2009 9:33:09 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:33:10 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:33:10 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:33:10 AM}[Steven] evalfilter.cpp(102): CEval::Process_Filter() 0x80040007
    4916.6260{3/24/2009 9:33:29 AM}[Steven] package.cpp(614): CPackage::Pend() PendAdmin  Update=[Live Mesh: Admin User amd64 v0.9.3424.31]
    4916.6260{3/24/2009 9:33:31 AM}[Steven] package.cpp(614): CPackage::Pend() PendUser   Update=[Live Mesh: Windows Client amd64 v0.9.3424.31]
    4916.5160{3/24/2009 9:33:31 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:33:32 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:33:32 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:33:32 AM}[Steven] evalfilter.cpp(102): CEval::Process_Filter() 0x80040007
    4916.4920{3/24/2009 9:33:32 AM}[Steven] webservices.cpp(663): CWebServices::InitServiceUrls() ServiceID=7160d5c8-746c-411a-a905-d4c6b11b5ab9
    4916.4920{3/24/2009 9:33:34 AM}[Steven] SOAPWinHttpClient.h(58): CSoapWinHttpClient::SetUrl() https://wlc.update.microsoft.com/v6/ClientWebService/client.asmx
    4916.4920{3/24/2009 9:33:34 AM}[Steven] SOAPWinHttpClient.h(58): CSoapWinHttpClient::SetUrl() http://test.stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    4916.4920{3/24/2009 9:36:17 AM}[Steven] packages.cpp(391): CPackages::Search() Online=Yes Scope=CurrentUser Criteria=IsHidden=0 and CategoryIDs contains '2a915f9b-a782-4101-8d33-61fde7bb9e4c' and IsInstalled=0
    4916.5160{3/24/2009 9:36:17 AM}[Steven] webservices.cpp(663): CWebServices::InitServiceUrls() ServiceID=7160d5c8-746c-411a-a905-d4c6b11b5ab9
    4916.5160{3/24/2009 9:36:17 AM}[Steven] SOAPWinHttpClient.h(58): CSoapWinHttpClient::SetUrl() https://wlc.update.microsoft.com/v6/ClientWebService/client.asmx
    4916.5160{3/24/2009 9:36:17 AM}[Steven] SOAPWinHttpClient.h(58): CSoapWinHttpClient::SetUrl() http://test.stats.update.microsoft.com/ReportingWebService/ReportingWebService.asmx
    4916.5160{3/24/2009 9:36:18 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:36:18 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:36:18 AM}[Steven] eval.cpp(388): CEval::Process_IsInstallable() 0x80040007
    4916.5160{3/24/2009 9:36:18 AM}[Steven] evalfilter.cpp(102): CEval::Process_Filter() 0x80040007
    4916.4920{3/24/2009 9:36:26 AM}[Steven] manager.cpp(403): CManager::UpdateApply() There are 5 updates in queues
    4916.4920{3/24/2009 9:36:26 AM}[Steven] processes.cpp(275): CProcess::Shutdown() Shutdown(PID=4288 Name='explorer.exe')
    4916.4920{3/24/2009 9:36:33 AM}[Steven] processes.cpp(275): CProcess::Shutdown() Shutdown(PID=5724 Name='Moe.exe')
    4916.4920{3/24/2009 9:36:33 AM}[Steven] processes.cpp(353): CProcess::Shutdown() TerminateProcess(PID=5724 Name='Moe.exe')
    4916.4920{3/24/2009 9:36:34 AM}[Steven] package.cpp(713): CPackage::Apply() Install   Update=[Live Mesh: Windows Bootstrap amd64 v0.9.3424.31]
    4916.4920{3/24/2009 9:36:35 AM}[Steven] path.cpp(1097): CPathEx::Delete() Moved 'C:\Users\Steven\AppData\Local\Microsoft\Live Mesh\Bin\sqmapi.dll' to TEMP
    4916.4920{3/24/2009 9:36:38 AM}[Steven] package.cpp(803): CPackage::Apply() Installed Update=[Live Mesh: Windows Bootstrap amd64 v0.9.3424.31]
    4916.4920{3/24/2009 9:36:38 AM}[Steven] package.cpp(713): CPackage::Apply() Install   Update=[Live Mesh: Windows MOE amd64 v0.9.3424.31]
    4916.4920{3/24/2009 9:36:40 AM}[Steven] path.cpp(1097): CPathEx::Delete() Moved 'C:\Users\Steven\AppData\Local\Microsoft\Live Mesh\Bin\MoeHostPS.dll' to TEMP
    4916.4920{3/24/2009 9:36:42 AM}[Steven] package.cpp(803): CPackage::Apply() Installed Update=[Live Mesh: Windows MOE amd64 v0.9.3424.31]
    4916.4920{3/24/2009 9:36:42 AM}[Steven] package.cpp(713): CPackage::Apply() Install   Update=[Live Mesh: Windows Client amd64 v0.9.3424.31]
    4916.4920{3/24/2009 9:36:42 AM}[Steven] path.cpp(1097): CPathEx::Delete() Moved 'C:\Users\Steven\AppData\Local\Microsoft\Live Mesh\Bin\WLCShell.dll' to TEMP
    4916.4920{3/24/2009 9:36:44 AM}[Steven] package.cpp(803): CPackage::Apply() Installed Update=[Live Mesh: Windows Client amd64 v0.9.3424.31]
    4916.4920{3/24/2009 9:36:44 AM}[Steven] package.cpp(713): CPackage::Apply() Install   Update=[Live Mesh: Remote Desktop Service amd64 v0.9.3424.31]
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1842): CPackage::Process_windowsFirewall() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1088): CPackage::Process_main() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1111): CPackage::Process_children() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1534): CPackage::Process_file() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1088): CPackage::Process_main() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1111): CPackage::Process_children() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1461): CPackage::Process_directory() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1088): CPackage::Process_main() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1111): CPackage::Process_children() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1461): CPackage::Process_directory() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1088): CPackage::Process_main() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1111): CPackage::Process_children() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1461): CPackage::Process_directory() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1088): CPackage::Process_main() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1111): CPackage::Process_children() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1131): CPackage::Process_package() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1088): CPackage::Process_main() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(785): CPackage::Apply() 0x80040154
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(818): CPackage::Apply() 0x80040154 Update=[Live Mesh: Remote Desktop Service amd64 v0.9.3424.31]
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(713): CPackage::Apply() Install   Update=[Live Mesh: Admin User amd64 v0.9.3424.31]
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1842): CPackage::Process_windowsFirewall() 0x800706D9
    4916.4920{3/24/2009 9:36:45 AM}[Steven] package.cpp(1887): CPackage::Process_windowsFirewall() 0x800706D9 Firewall not configured because SharedAccess service is not running.
    4916.4920{3/24/2009 9:36:46 AM}[Steven] package.cpp(803): CPackage::Apply() Installed Update=[Live Mesh: Admin User amd64 v0.9.3424.31]
    4916.4920{3/24/2009 9:36:46 AM}[Steven] servicehandle.cpp(43): CServiceHandle::Open() 0x80070424
    4916.4920{3/24/2009 9:36:46 AM}[Steven] manager.cpp(459): CManager::UpdateApply() 0x80040154
    4916.4920{3/24/2009 9:36:48 AM}[Steven] processes.cpp(634): CProcesses::LaunchExplorer() Relaunched Explorer(PID=3172 Name='explorer.exe')
    4916.4920{3/24/2009 9:36:55 AM}[Steven] manager.cpp(502): CManager::UpdateApply() 0x80040154
    4916.4920{3/24/2009 9:36:55 AM}[Steven] scheduler.cpp(233): CSchedules::Run() 0x80040154 Scheduled task 'UpdateApply'
    4916.4920{3/24/2009 9:36:57 AM}[Steven] manager.cpp(1065): CManager::LaunchSelf() Launching 'C:\Users\Steven\AppData\Local\Microsoft\Live Mesh\Bin\Servicing\0.9.3424.31\MoeMonitor.exe' /Normal:-Process:4916
    2248.6388{3/24/2009 9:36:57 AM}[Steven] manager.cpp(655): CManager::Normal() MoeMonitor waiting for older instance (4916) to finish
    2248.6388{3/24/2009 9:37:00 AM}[Steven] monitorprocess.cpp(97): CMonitorProcess::CheckPulse() Launching (C:\Users\Steven\AppData\Local\Microsoft\Live Mesh\GacBase\Moe.exe)
    Tuesday, March 24, 2009 10:55 PM

Answers

  • Hi,

    Firstly, the amd64 simply denotes that you are running a 64bit version of Windows (rather than actually using an amd or intel chip).

    This sounds like an interesting candidate for a bug - I'd suggest submitting it with full logs as per the instructions here:

    http://social.microsoft.com/Forums/en-US/LiveMesh/thread/d52b350a-f3e0-41c6-8e78-d6378e566b9e

    Once submitted, please post the ID back here for tracking purposes.

    Thanks!

    Oren
    Wednesday, March 25, 2009 1:59 PM
  • I received the following from support at Microsoft Connect:

    Looking through the logs it looks like the files are not properly installed because of an earlier failed install. Please fix using these steps: 1) Delete the file "C:\Program Files\Live Mesh\Remote Desktop\wlcrasvc.exe" 2) Scan for updates by choosing Live Mesh systray menu "Check for Updates" 3) Reboot the system at the end of the install. If you are still seeing the same error please send me your log files again.

    I tried the suggested steps and now Remote Desktop shows as available.
    Thursday, April 2, 2009 4:56 PM

All replies

  • Hi,

    Firstly, the amd64 simply denotes that you are running a 64bit version of Windows (rather than actually using an amd or intel chip).

    This sounds like an interesting candidate for a bug - I'd suggest submitting it with full logs as per the instructions here:

    http://social.microsoft.com/Forums/en-US/LiveMesh/thread/d52b350a-f3e0-41c6-8e78-d6378e566b9e

    Once submitted, please post the ID back here for tracking purposes.

    Thanks!

    Oren
    Wednesday, March 25, 2009 1:59 PM
  •  Oren,

    As you suggested, I submitted feedback on this question.  The ID is 427119
    Thursday, March 26, 2009 4:41 PM
  • I received the following from support at Microsoft Connect:

    Looking through the logs it looks like the files are not properly installed because of an earlier failed install. Please fix using these steps: 1) Delete the file "C:\Program Files\Live Mesh\Remote Desktop\wlcrasvc.exe" 2) Scan for updates by choosing Live Mesh systray menu "Check for Updates" 3) Reboot the system at the end of the install. If you are still seeing the same error please send me your log files again.

    I tried the suggested steps and now Remote Desktop shows as available.
    Thursday, April 2, 2009 4:56 PM
  • Excellent! Thanks for posting the solution here and enjoy Live Mesh.
    -steve
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, April 3, 2009 4:18 PM
    Moderator