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Outlook 2007 SP1 and RCC Contacts - Call Contact Button RRS feed

  • Question

  • In this case, RCC is working great for calling numbers and users from OC contacts list.  However, in Outlook 2007 SP1 contacts, if you open a contact then attempt to click the phone icon button, nothing happens, almost like the button is disabled.  If you click the 'new call' button under the phone numbers listed below the phone icon, the OC 'Select Contact' list appears.  Anyone see this before?

    • Edited by Matt Slaga Thursday, August 13, 2009 7:56 PM
    Thursday, August 13, 2009 7:53 PM

Answers

  • Worked this out with Microsoft support.  The problem occurred also with Outlook 2007 Sp2.  We made adjustments to the 'Corporate_Phone_Normalization_Rules.txt' file and calls began to show when you clicked the phone icon.  Before, when you clicked no windows would appear.  Also had to make some adjustments in UCM to allow for improperly formatted contacts in user's contact lists.

    Seems quite odd to mark my own answer to my own question, but at least it shows as answered in the forum list.
    • Marked as answer by Matt Slaga Monday, August 17, 2009 7:00 PM
    • Edited by Matt Slaga Monday, August 17, 2009 7:01 PM explanation:
    Monday, August 17, 2009 2:09 PM