locked
Help with WGA? RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-K9QHB-KMMTT-F23YD
    Windows Product Key Hash: a/Cr7sH6lJroVdACAUaa+KSvH0E=
    Windows Product ID: 76487-OEM-2261622-00193
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {7B3EFE6E-BBD5-4BAE-B0CD-29510B336CC4}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7B3EFE6E-BBD5-4BAE-B0CD-29510B336CC4}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-F23YD</PKey><PID>76487-OEM-2261622-00193</PID><PIDType>3</PIDType><SID>S-1-5-21-725345543-2077806209-682003330</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5750 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E3 v02.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20070125000000.000000+000</Date></BIOS><HWID>407A352F01842078</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 7619:Compaq Computer Corporation|1106C:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|D7F8:Compaq Computer Corporation|11093:Compaq Computer Corporation|11093:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|D7F8:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Wednesday, November 23, 2011 4:09 PM

Answers

  • Ah - a clue at last :)

    Did the site give you any recommendations for fixing the problems? (if so, what?)

    This looks like you have some significant problems. Follow any advice given on the page, and see if you can get the failures fixed - report any error messages along the way.

    Please go to Windows Updates, and install ALL Important and Critical updates - then reboot, and run another MGADiag report.

    post your results.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, December 1, 2011 11:17 PM
    Monday, November 28, 2011 11:12 AM
    Moderator

All replies

  • "Shaan_K" wrote in message news:ef480bf0-1d1f-4600-894f-9b4be46459eb...
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-K9QHB-KMMTT-F23YD
    Windows Product Key Hash: a/Cr7sH6lJroVdACAUaa+KSvH0E=
    Windows Product ID: 76487-OEM-2261622-00193
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5750 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E3 v02.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20070125000000.000000+000</Date></BIOS


    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 7619:Compaq Computer Corporation|1106C:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|D7F8:Compaq Computer Corporation|11093:Compaq Computer Corporation|11093:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|D7F8:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    You need to adjust your System Clock
    Check your Region settings (you’re currently set to GMT) and that the time and date are correct.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, November 23, 2011 5:32 PM
    Moderator
  • that the time and date are correct.
    And don't forget to check Year also.

    Darin MS
    Wednesday, November 23, 2011 8:54 PM
  • But I'm in the UK. I should be GMT. What do I set it to then? The time and date are correct
    Thursday, November 24, 2011 8:48 AM
  • "Shaan_K" wrote in message news:a429bced-b497-4821-936b-16cde5411178...
    But I'm in the UK. I should be GMT. What do I set it to then? The time and date are correct
     
    ..and the year?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 24, 2011 11:11 AM
    Moderator
  • 2011
    Friday, November 25, 2011 8:35 AM
  • "Shaan_K" wrote in message news:174c37b2-bc9f-44f1-984c-9eedc36a562d...
    2011
     
    Please post a new MGADiag report – something may have changed/

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, November 25, 2011 7:54 PM
    Moderator
  • New report:

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-K9QHB-KMMTT-F23YD
    Windows Product Key Hash: a/Cr7sH6lJroVdACAUaa+KSvH0E=
    Windows Product ID: 76487-OEM-2261622-00193
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {7B3EFE6E-BBD5-4BAE-B0CD-29510B336CC4}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 10
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7B3EFE6E-BBD5-4BAE-B0CD-29510B336CC4}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-F23YD</PKey><PID>76487-OEM-2261622-00193</PID><PIDType>3</PIDType><SID>S-1-5-21-725345543-2077806209-682003330</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dc5750 Small Form Factor</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786E3 v02.10</Version><SMBIOSVersion major="2" minor="4"/><Date>20070125000000.000000+000</Date></BIOS><HWID>407A352F01842078</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 7619:Compaq Computer Corporation|1106C:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|D7F8:Compaq Computer Corporation|11093:Compaq Computer Corporation|11093:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company|D7F8:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A


    Saturday, November 26, 2011 3:17 PM
  • "Shaan_K" wrote in message news:912d026a-2e79-4385-a491-c78a7d74a47b...

    New report:

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Clock sync error
    Validation Code: 10
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-K9QHB-KMMTT-F23YD
    Windows Product Key Hash: a/Cr7sH6lJroVdACAUaa+KSvH0E=
    Windows Product ID: 76487-OEM-2261622-00193
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


     
     
     
    You are still showing the Clock Sync Error – what happens if you go to www.microsoft.com/genuine/diag ?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, November 26, 2011 9:34 PM
    Moderator
  • Passed - Active Scripting Allowed

    Passed - Display Images Enabled

    Failed - Computer time and date correct

    Passed - Cookies Enabled

    Failed - Genuine Microsoft Software Plug-ins are installed and loaded

    Failed - Genuine Microsoft software Plug-ins correct with Microsoft Validation Servers

    Monday, November 28, 2011 10:51 AM
  • Ah - a clue at last :)

    Did the site give you any recommendations for fixing the problems? (if so, what?)

    This looks like you have some significant problems. Follow any advice given on the page, and see if you can get the failures fixed - report any error messages along the way.

    Please go to Windows Updates, and install ALL Important and Critical updates - then reboot, and run another MGADiag report.

    post your results.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Thursday, December 1, 2011 11:17 PM
    Monday, November 28, 2011 11:12 AM
    Moderator
  • No further reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Thursday, December 1, 2011 11:16 PM
  • Hi,

    Sorry I've been away with a family emergency.

    It hasn't been resolved, it's not letting me do any updates due to the genuine issue. I'm running out of ideas :(

    Friday, December 2, 2011 11:23 AM