turned off

All replies

• 

  

  0

  Sign in to vote

  Is the One Care firewall off or is the virus and spyware protection off?

   

  Sunday, July 20, 2008 1:45 PM

  Moderator
• 

  

  0

  Sign in to vote

  If you have any other security software installed, remove it.

  Check your PC date and time as this can also cause the problem you are describing. 

   

  See this post for the KB article to troubleshoot install problems - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1588602&SiteID=2

   

  The following tools may help if the problem is specific to the virus and spyware protection or the firewall being reported as off and not all of OneCare.

  Virus and Spyware repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2

  Firewall repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2468376&SiteID=2

   

  If all else fails, please contact support for help -

  How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

   

  -steve

  Monday, July 21, 2008 2:55 PM

  Moderator