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When I start up my XP, Office 2003 system I get the error Office Genuine Advantage has encountered a problem and needs to close RRS feed

  • Question

  • I have validated my Windows OS and Office 2003.  I have also run the diagnostic tool and the report is attached   below.


    oDiagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R79W-MTF8W-XR6K4
    Windows Product Key Hash: J6wjHS3BQ2z2Jv7OftCjgPDpDYQ=
    Windows Product ID: 55276-014-0062373-22254
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {5A7599AC-3A19-4965-90B8-479688E812AE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5A7599AC-3A19-4965-90B8-479688E812AE}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XR6K4</PKey><PID>55276-014-0062373-22254</PID><PIDType>5</PIDType><SID>S-1-5-21-2000478354-1647877149-839522115</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>8311CGU</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>24KT55AUS</Version><SMBIOSVersion major="2" minor="31"/><Date>20050510000000.000000+000</Date></BIOS><HWID>938A304F01842072</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>IBM Corporation</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5C2CF42E7E74D02</Val><Hash>ipAqPpN0kONqEMMXWRZ3BeF4FBA=</Hash><Pid>73931-641-0037056-57479</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 101BA:GENUINE C&C INC|12EA9:IBM|12E6F:Lenovo
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, February 8, 2010 2:07 PM

Answers

  • Hello TONY6756,

    Many times the problem you are experiencing is due to a problem with an Office Genuine Advantage-related scheduled task that is not working properly.

    To open Scheduled Tasks, click Start, click All Programs, point to Accessories, point to System Tools, and then click Scheduled Tasks.  Right click OGALogon.job and delete it.  Restart the computer.

    Post back to let us know if this worked for you.

    One additional thing, please know that the installation of Office Professional 2003 on your computer is a Volume Licensing edition.  If you purchased this copy of Office as an individual consumer thinking that it was a genuine retail license for Office, you may be the victim of software piracy or counterfeiting.

    On the other hand, Volume Licensing editions of Office Professional 2003 are installed on computers associated with larger business, educational, or governmental organizations that need flexibility in installing Office on many computers, so if this applies to you and your IBM/Lenovo computer, please disregard my previous comment.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 9, 2010 10:42 PM
    Monday, February 8, 2010 5:15 PM