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Cause of Office Genuine Advantage Message RRS feed

  • Question

  • Ok, so I have a small business office.  8 PCs are using Office 2003 professional, and all are using the same Product Key.  I make the assumption that they (at some point) purchased a volume license in order to be able to do this.  no one at the office can tell me, and their previous IT support is nowhere to be found.

    One of the workstations has been receiving the "This Copy of Office Is Not Genuine" message when first launching any Office 2003 product.  But I'm not sure i get why this would only happen to one PC when all of the PCs in this scenario are using the same license key.  Unless I'm misunderstanding how VLKs for Office 2003 work (totally possible), does this just mean they are only licensed for 7 Office 2003 instances and this eighth instance puts them over their limit?

    I am pasting the output of the GA Diagnostic tool below.  Any insight would be greatly appreciated.

    Sincerely,

    Chris

    ***********************************************************************************

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {96423952-CD0F-49F7-9A75-EF4B52059BD3}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{96423952-CD0F-49F7-9A75-EF4B52059BD3}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1175424659-599877619-2166751889</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 200</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.3</Version><SMBIOSVersion major="2" minor="5"/><Date>20070712000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>543936F70184C07B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Vostro VOSTRO_200</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57718</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1D7AB:Dell Inc|1D7AB:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Thursday, July 15, 2010 5:02 PM

Answers

  • Hello chrisb1,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    As you noted, this Dell Vostro 200 computer has a nongenuine installation of Office Professional 2003 installed.

    The status of 114 Blocked VLK 2 indicates that the product key used to install this (and the other seven installations of Office Professional 2003 in your office) was a special product key, the one that Microsoft issued to itself for installations of Office Professional 2003 to be used by its employees.  This product key ends in 3HFDY.  This product key was never issued to any other organization, so any use of this product key is now considered nongenuine.  This product key is one of the most widely pirated product keys in Microsoft history.  Of course, since this product key has "escaped into the wild" it has been blocked by Microsoft from further use.

    There are three ways that the end user would be informed that this (or any other) nongenuine Office product key is installed on their computer.  First, if they visited www.microsoft.com/genuine and clicked on the Validate Office button, they would be informed that Office is nongenuine.  Second, if they visited the Office downloads section of the Microsoft downloads site and chose to download the very few nice-to-have Office goodies that require an Office validation before download, they would be informed that Office is nongenuine.  Lastly, if they chose to install optional Windows Update KB949810 (Office Genuine Advantage Notifications Utility), the update would of course inform them that their Office is nongenune.

    According to the report, this line tells us that the OGA Notifier is installed:  OGA Version: Registered, 2.0.48.0

    My guess is that if you run the mgadiag utility on other installations that are not showing the OGA Notifier, these other installations have not had the KB949810 Notifier installed.

    If the company had purchased a legitimate Volume License for Office at one time, such license could still be valid and in effect (depending of course on the terms of the Volume Licensing Agreement).  If that's the case, and you somehow find the VL Agreement and establish that the Agreement is still valid (check with Microsoft VL reps at www.microsoft.com/licensing), you can swap out the nongenuine product key with the presumably still-genuine product key printed on the Agreement.  This MS KB tells you how:  http://support.microsoft.com/kb/895456

    If there is no reasonable hope of finding a previous VL Agreement (if there ever was one) to fall back on, for options on what to do next, please read the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    The way I read the FAQ, the best case scenario is a combination of the Complimentary Offer and the Office Genuine Advantage Offer would get you one complimentary copy of Office and five slightly discounted copies of the OGA Kit.  That leaves you two computers short for which you would need to buy a full retail copy of Office.

    Be sure to price this comparatively against acquiring appropriate editions (maybe some office workers only need a lesser edition of Office instead of a higher priced Pro or Pro Plus editions) of Volume Licenses for Office.  You can get VL pricing by contacting a Microsoft VL specialist here:  www.microsoft.com/licensing.

    If there is a plan to deploy a new fleet of computers say within the next 6 months or so, then yet another option would be to acquire Office preinstalled from the computer manufactuer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, July 15, 2010 5:32 PM

All replies

  • From your MGA Report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0

    Using each PC that has Office 2003 installed, visit Genuine Microsoft Advantage and click on Validate Office.  After validation fails, click on the Learn More button for detailed information.


    Carey Frisch
    Thursday, July 15, 2010 5:08 PM
  • Hello chrisb1,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    As you noted, this Dell Vostro 200 computer has a nongenuine installation of Office Professional 2003 installed.

    The status of 114 Blocked VLK 2 indicates that the product key used to install this (and the other seven installations of Office Professional 2003 in your office) was a special product key, the one that Microsoft issued to itself for installations of Office Professional 2003 to be used by its employees.  This product key ends in 3HFDY.  This product key was never issued to any other organization, so any use of this product key is now considered nongenuine.  This product key is one of the most widely pirated product keys in Microsoft history.  Of course, since this product key has "escaped into the wild" it has been blocked by Microsoft from further use.

    There are three ways that the end user would be informed that this (or any other) nongenuine Office product key is installed on their computer.  First, if they visited www.microsoft.com/genuine and clicked on the Validate Office button, they would be informed that Office is nongenuine.  Second, if they visited the Office downloads section of the Microsoft downloads site and chose to download the very few nice-to-have Office goodies that require an Office validation before download, they would be informed that Office is nongenuine.  Lastly, if they chose to install optional Windows Update KB949810 (Office Genuine Advantage Notifications Utility), the update would of course inform them that their Office is nongenune.

    According to the report, this line tells us that the OGA Notifier is installed:  OGA Version: Registered, 2.0.48.0

    My guess is that if you run the mgadiag utility on other installations that are not showing the OGA Notifier, these other installations have not had the KB949810 Notifier installed.

    If the company had purchased a legitimate Volume License for Office at one time, such license could still be valid and in effect (depending of course on the terms of the Volume Licensing Agreement).  If that's the case, and you somehow find the VL Agreement and establish that the Agreement is still valid (check with Microsoft VL reps at www.microsoft.com/licensing), you can swap out the nongenuine product key with the presumably still-genuine product key printed on the Agreement.  This MS KB tells you how:  http://support.microsoft.com/kb/895456

    If there is no reasonable hope of finding a previous VL Agreement (if there ever was one) to fall back on, for options on what to do next, please read the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    The way I read the FAQ, the best case scenario is a combination of the Complimentary Offer and the Office Genuine Advantage Offer would get you one complimentary copy of Office and five slightly discounted copies of the OGA Kit.  That leaves you two computers short for which you would need to buy a full retail copy of Office.

    Be sure to price this comparatively against acquiring appropriate editions (maybe some office workers only need a lesser edition of Office instead of a higher priced Pro or Pro Plus editions) of Volume Licenses for Office.  You can get VL pricing by contacting a Microsoft VL specialist here:  www.microsoft.com/licensing.

    If there is a plan to deploy a new fleet of computers say within the next 6 months or so, then yet another option would be to acquire Office preinstalled from the computer manufactuer.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, July 15, 2010 5:32 PM
  • Hi Dan,

    You make me very sad.

    But in all seriousness, thank you for the explanation.  It was the answer I was hoping to NOT hear, but at least I have a better idea of where these users stand.

    And now, off to break the bad news :)

    Thank you again and best,

    Chris

    Thursday, July 15, 2010 6:05 PM