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Problem after trying to upgrade from Home Premium to Ultimate

Question
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I purchased an HP computer that came with Windows 7 Home Premium. I have a retail purchased copy of Windows 7 Ultimate that was previously installed on a computer that died, and I wanted to use that to upgrade this system to Ultimate for Windows XP mode. It seemed to be quick, but now I keep getting messages that I am not activated, and when I try to re-activate, the Ultimate key is not accepted. I really don't want to have to reinstall Windows and lose all of my settings - what can I do to clean this up?
Here is the content of the WGA diagnostic tool:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DQY74-RC679-9F3W6
Windows Product Key Hash: ocKwQTSM9YGjkFewD6BtUyFGmqI=
Windows Product ID: 00426-292-0963235-85411
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {697EEC32-5155-442B-9E14-23798FECDD50}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{697EEC32-5155-442B-9E14-23798FECDD50}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9F3W6</PKey><PID>00426-292-0963235-85411</PID><PIDType>5</PIDType><SID>S-1-5-21-2896179876-619204680-2968596298</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>s5-1114</Model></SYSTEM><BIOS><Manufacturer>AMI</Manufacturer><Version>7.14</Version><SMBIOSVersion major="2" minor="6"/><Date>20110811000000.000000+000</Date></BIOS><HWID>EDA93307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>B3A9A0147D5A70A</Val><Hash>FmJVf4e3WD5pGklMo6XwzG0CPsY=</Hash><Pid>84890-901-7426835-63725</Pid><PidType>1</PidType></Product></Products><Applications><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-292-096323-00-1033-7601.0000-3622011
Installation ID: 001424233960111165692075251134510321450070962586064115
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9F3W6
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 1
Trusted time: 2/4/2012 7:16:27 AMWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:11:2011 19:33
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAACAAAAAQABAAEA6GEszcTKJOloVCRDsEBYpVfQquYucw==OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-CPC
FACP HPQOEM SLIC-CPC
DBGP HPQOEM SLIC-CPC
HPET HPQOEM SLIC-CPC
MCFG HPQOEM SLIC-CPC
SSDT HPQOEM SLIC-CPC
SLIC HPQOEM SLIC-CPC
Thanks for your help!
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Barb Way MCTS,MCSE,MCDBA Microsoft Online Community SupportSaturday, February 4, 2012 3:27 PM
Answers
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You likely triggered for phone activation:
How to activate Windows 7 manually (activate by phone)
1) Click Start, and in the Search box type: slui.exe 4
2) Next press the 'ENTER' key
3) Select your 'Country' from the list.
4) Choose the 'Phone Activation' option.
5) Stay on the phone (do not respond to any of the automated prompts) and wait for a person to help you with activation.
6) Explain your issue clearly to the support person.
- Marked as answer by Barb [MSFT] Saturday, February 4, 2012 4:57 PM
Saturday, February 4, 2012 3:31 PMAnswerer
All replies
-
You likely triggered for phone activation:
How to activate Windows 7 manually (activate by phone)
1) Click Start, and in the Search box type: slui.exe 4
2) Next press the 'ENTER' key
3) Select your 'Country' from the list.
4) Choose the 'Phone Activation' option.
5) Stay on the phone (do not respond to any of the automated prompts) and wait for a person to help you with activation.
6) Explain your issue clearly to the support person.
- Marked as answer by Barb [MSFT] Saturday, February 4, 2012 4:57 PM
Saturday, February 4, 2012 3:31 PMAnswerer -
Thanks for the suggestion. I was able to use phone activation, and am all fixed up now. I appreciate the quick help!!
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Barb Way MCTS,MCSE,MCDBA Microsoft Online Community SupportSaturday, February 4, 2012 4:57 PM