I bought a 2010 Product key for Office Home and Student but computer has 2007 Office?

Answers

• 

  

  0

  Sign in to vote

  "Ian Cairns" wrote in message news:ef71308c-d60c-4fe9-a650-fdbb172f8c9e@communitybridge.codeplex .com...

  Hi guys,

   

  Yesterday, in Dublin Ireland i purchased a product key for MS Office 2010 when in fact the computer i had recently purchased actually had 2007 pre-installed. Is it possible that i could download MS Office Home and Student 2010 online from somewhere whilst deleting 2007? It was a silly mistake on me behalf i realise, but the guy in the shop said 2007 isn't used anymore hence why i assumed my new laptop was running 2010. Is there a solution to this or will i have to try and return the key if possible?

   

  Thanks Microsoft

   

  Ian Cairns

  
  

  What type of "Product Key" did you purchase?  If it is labeled as a Product Key Card there should be instructions there as to how to obtain backup (or in your case original install) media for the installation.  You can also go to this site to see how to obtain the disk or download:

   

  Using your Office 2010 Product Key Card http://office.microsoft.com/en-us/buy/using-the-product -key-card-FX101853163.aspx

   

  If you only purchased a Product key and it isn't labeled any other way then you have purchased a bogus key as the only company allowed to sell (other than Product Key Cards) only product keys with a download option are Microsoft Store, Digital River and Dell computers.

   

  Let us know if this assists you or if you have more questions.

  By the way, if it is a Product Key Card version then it is only ever valid on the first computer it is installed and activated on and can not be installed onto more than the one computer.  That is a restriction on that type of license.

  • Proposed as answer by David. FModerator Thursday, October 14, 2010 8:15 PM
  • Marked as answer by Darin Smith MS Thursday, October 14, 2010 9:39 PM

  Wednesday, October 13, 2010 9:39 PM