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CRM 4 Outlook 2007 Client Opening CRM Records In A New Window IE 7 RRS feed

  • Question

  • I have a user that is on Vista with Office 2007 and IE 7; when they open a record in Outlook with the CRM Client they get a whole new window instead of the normal popup for that record. If they have IE open then a new tab is opened and when they save and close the record then IE completely tries to shutdown. I went through the settings in IE and they seem to be correct; am I missing something? Any help is appreciated.

    Friday, April 9, 2010 4:12 PM

Answers

  • I ran a few tests and regardless of the settings, when I open a CRM record like Account, Contact, etc., the record opens in a new IE Window.  This occurred even when I did not run CRM in Application Mode.  I think this might be default behavior and I am not aware of a way to change it. 

    I am interested to know if someone has found the setting that opens a CRM record from the CRM OUtlook client in a Tab on the currently opened IE browser because I had one user who asked for the same behavior.  Thank you


    Regards, Donna

            Windows Live Blog

    Wednesday, April 21, 2010 4:00 PM

All replies

  • Resetting the IE should be a possible fix.

    Cheers, Edwin
    Monday, April 12, 2010 5:52 AM
  • Resetting the IE should be a possible fix.

    Cheers, Edwin

    Thank you for your reply. I checked all the settings in IE and there is nothing in the settings that I could find that was incorrect; is there something specific I should be looking at in IE?
    Monday, April 12, 2010 4:06 PM
  • Check to see if you have any IE Add-Ons, if so disable everything...

    Reset IE to its default settings, restart IE and try again.

    Hope this will help

     

    Thanks


    Cheers, Edwin
    Tuesday, April 13, 2010 7:24 AM
  • Check to see if you have any IE Add-Ons, if so disable everything...

    Reset IE to its default settings, restart IE and try again.

    Hope this will help

     

    Thanks


    Cheers, Edwin

    There are no addins and the settings match a working system; I may just have the user uninstall the CRM client and reinstall it.
    Tuesday, April 13, 2010 12:35 PM
  • If you enable tabbed browsing in Internet Explorer, it displays CRM records in a tabbed window. Disabling the Tab Browsing property in IE open's the records as a popup but you will lose the default tabbed browsing functionality even while browsing or surfing the web.
    Best Regards,
    Gagandeep Singh
    http://mscrmnovice.blogspot.com
    • Marked as answer by Jim Glass Jr Thursday, April 15, 2010 3:41 PM
    • Unmarked as answer by oasisaplus Thursday, April 15, 2010 8:18 PM
    Thursday, April 15, 2010 11:29 AM
  • If you enable tabbed browsing in Internet Explorer, it displays CRM records in a tabbed window. Disabling the Tab Browsing property in IE open's the records as a popup but you will lose the default tabbed browsing functionality even while browsing or surfing the web.
    Best Regards,
    Gagandeep Singh
    http://mscrmnovice.blogspot.com


    Thank you for this post. The tabbed browsing is an important feature and I would like to avoid disableing it if I can. On my system I have tabbed browsing enabled and CRM works as expected (in its own window not a tab) and other users of our CRM are setup the same way with out issues.

    • Edited by oasisaplus Thursday, April 15, 2010 8:26 PM Re-Worded
    Thursday, April 15, 2010 8:20 PM
  • If you enable tabbed browsing in Internet Explorer, it displays CRM records in a tabbed window. Disabling the Tab Browsing property in IE open's the records as a popup but you will lose the default tabbed browsing functionality even while browsing or surfing the web.
    Best Regards,
    Gagandeep Singh
    http://mscrmnovice.blogspot.com


    Thank you for this post. The tabbed browsing is an important feature and I would like to avoid disableing it if I can. On my system I have tabbed browsing enabled and CRM works as expected (in its own window not a tab) and other users of our CRM are setup the same way with out issues.

    Hi,

    I just disabled the tabbed browsing and the record still opens in a new full IE window.

    Friday, April 16, 2010 6:18 PM
  • Do you a have CRM set to run in Application mode?
    MSCRM Bing'd - http://bingsoft.wordpress.com
    Friday, April 16, 2010 7:25 PM
    Moderator
  • I ran a few tests and regardless of the settings, when I open a CRM record like Account, Contact, etc., the record opens in a new IE Window.  This occurred even when I did not run CRM in Application Mode.  I think this might be default behavior and I am not aware of a way to change it. 

    I am interested to know if someone has found the setting that opens a CRM record from the CRM OUtlook client in a Tab on the currently opened IE browser because I had one user who asked for the same behavior.  Thank you


    Regards, Donna

            Windows Live Blog

    Wednesday, April 21, 2010 4:00 PM