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problem with my pc concern validation issue RRS feed

  • Question

  • i use to have window xp service pack2 and was working fine for number of yrs on the pup-up it give me message that back 2 expire on jully 2010 then i did got service pack 3  n ow pup up widow tell me u must validate to genuin microsoft window i was happy with my window xp and i hardy get any viruse n even i have install norton security i still got virsuse n my pc i can not offord paying for a new window can u plz help me to resolve that problem ?and thank you so much
    Monday, August 30, 2010 11:54 AM

Answers

  • Hello joeseph1947,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Friday, September 3, 2010 7:16 PM
    Monday, August 30, 2010 1:17 PM

All replies

  • Hello joeseph1947,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Friday, September 3, 2010 7:16 PM
    Monday, August 30, 2010 1:17 PM
  • No reply from the Original Poster.

    Issue assumed to be resolved.


    Darin MS
    Friday, September 3, 2010 7:16 PM