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cant activate office home student 2007 RRS feed

  • Question

  • When I try to open programe nothing happens, there are no logo buttons either

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {118E5F97-95AA-44CB-B0F4-5D068FD8C58D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office Home and Student 2007 - 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{118E5F97-95AA-44CB-B0F4-5D068FD8C58D}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1711998948-3712479464-2167945833</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>OptiPlex 745                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070821000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>66C336DF0184607A</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Optiplex GX745</name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>9B9A0FFF09F8F20</Val><Hash>HMguiMpXxp2RdMpMjO6DejkqfxI=</Hash><Pid>81602-912-5189165-68592</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="101"/><App Id="18" Version="12" Result="101"/><App Id="1B" Version="12" Result="101"/><App Id="A1" Version="12" Result="101"/></Applications></Office></Software></GenuineResults> 

     

    Sunday, May 25, 2008 9:07 AM

Answers

All replies

  •  

    Rick 007,

     

    Your issue is related to Product Activation.  The purpose of this forum is the support of the OGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for your version of Office:

     

     

    1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    4)      Click “Next”.

    5)      On the “Activation Complete” page, click “Finish”.

     Here are various websites which will explain Activation as well as provide you with troubleshooting processes should you experience any and/or further complications: 

     

    About product activation in Microsoft Office System products

    http://office.microsoft.com/en-us/help/HP030829921033.aspx?pid=CH010344561033

     

    Microsoft Product Activation

    http://www.microsoft.com/piracy/mpa.aspx

     

    Activate Microsoft Office programs

    http://office.microsoft.com/en-us/help/HA012334341033.aspx

     

    Activate Your Microsoft Office System Trial Product

    http://www.microsoft.com/office/trial/activate.mspx

     

    How to install and activate 2007 Microsoft Office system programs

    http://office.microsoft.com/en-us/help/HA101733401033.aspx

     

    How to troubleshoot problems you experience when activating a 2007 Office product

    http://support.microsoft.com/kb/919895

     

    "Your installation cannot be activated" error message when you try to activate Office 2007 or Office 2003

    http://support.microsoft.com/kb/826526/

     

    I hope this helps!

    Lori MS

     

     

     

     

     

    Tuesday, May 27, 2008 5:36 PM
  • Hi Lori,

         I, too, cannot activate my MS Office 2007 Home and Student edition, despite the fact that I followed all the steps indicated in another one of these amazing array of help forums, including that I have validated Vista, validated IE AND validated MS Office ... it continues to tell me the product key, from the brand new package I just bought at Best Buy along with the brand new Dell Inspiron I just bought -- at the same time -- from Best Buy, because the salesman assured me that Vista is a good product and all the problems people have were with the intitial product.

         No offense, but, what a bunch of bull.

         And, then when I called the so-called "Geek Squad" to get them to help me (like I PAID for), they tell me to call the "phone number" ... unfortunately NO WHERE ON THE MS OFFICE PACKAGE, OR ANYWHERE IN ANYTHING THAT APPEARED WHEN I SPENT TWO HOURS TRYING TO INSTALL MS OFFICE AND ITS 250 MB OF UPDATES AND ITS (NON-WORKING) PRODUCT KEYS DOES IT EVER, EVERY TALK ABOUT ANY "ACTIVATION" WIZARD.

        If I may ask, how was I supposed to know that there are phone numbers, to call if I had not just stumbled upon your attempt to help someone else?

         I've now spent a total of over 3 hours trying to install a genuine MS product, into a genuine MS operating system, into a brand new machine.

        Scott
    Wednesday, May 28, 2008 10:46 AM
  • Wednesday, May 28, 2008 5:45 PM