Maybe explaining the specific problem would get you some help here, or maybe I'd refer you back to support.
If you have a OneCare subscription as part of a Qwest subscription, Qwest provides support as part of their deal with Microsoft. If they are unable to resolve it, they are the ones to escalate - not you. Since you subscription is "free" you can use email support for OneCare as if you were a trial user, but any subscription support *must* be handled by Qwest.
-steve