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Getting redirected By Supports - Qwest/MS RRS feed

  • Question

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    OneCare says it's them. Qwest says it's OneCare. Both Supports can't find there workstations. (polite) Support basicly repating everything here on this board. Is there really anywhere that I can go for real help with MS OneCare? At $50. per hour at MS rates, and to have them both pointing fingers at each other is getting too much
    Thursday, August 21, 2008 4:02 AM

Answers

  • Maybe explaining the specific problem would get you some help here, or maybe I'd refer you back to support.

    If you have a OneCare subscription as part of a Qwest subscription, Qwest provides support as part of their deal with Microsoft. If they are unable to resolve it, they are the ones to escalate - not you. Since you subscription is "free" you can use email support for OneCare as if you were a trial user, but any subscription support *must* be handled by Qwest.

    -steve

    Thursday, August 21, 2008 12:47 PM
    Moderator