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[OT] Windows Live Solution Center functionality

    Question

  • At the risk of being booted forthwith to the OT forum, I'm appealing for help here from anyone in a position to do so.

    A newly-revamped and much-expanded set of forums for all things Live was unveiled last Sunday 7 March. It works up to a point, but there are - only to be expected - many things there that are not as they should be. But, wounded by previous experience where unwitting? malicious? inexperienced? posters filled every possible conduit for feedback (including dedicated forums, blog comments fields and so on) with irrelevant stuff, whoever designed the new site has removed all opportunities for contacting anyone responsible. There isn't even a 'Contact us' link hidden at the bottom among the Privacy and TOS links. Absolutely no way to report a bug or a malfunction or a delinquent poster or moderator.

    Although I might have lots of useful comments (most of which I'd never get round to making), I can't make them - OK, they don't want comments. But how do I point out, for example, that the link they sent me in the form of an Alert to a black hole in Redmond doesn't work?

    Can anyone point me to a forum for discussion about the functionality of that site?
    Noel
    Thursday, March 11, 2010 3:24 PM

All replies

  •  
    the link they sent me in the form of an Alert to a black hole in Redmond doesn't work?
     
     
    Another poster's complaint about alerts was apparently caused by a missing  technet  level in the host name.

    That appears to be something like what's wrong with yours...
     
    <cmd_output  OS="W7">
    C:\>ping -n 1 sasentappp01.redmond.corp.microsoft.com
    Ping request could not find host sasentappp01.redmond.corp.microsoft.com. Please
     check the name and try again.
     
    C:\>
    </cmd_output>
     
     
    What happens if you just try plugging in the original host name instead?...  (without the weird port)...
     
     
    At least it's one of your threads.   ; )
     
     
    HTH
     
    Robert
    ---
    Saturday, March 13, 2010 12:20 AM
  • Thanks, Robert. I did manage to work that out for myself. It's clear that someone in the heat of the moment forgot to turn a switch somewhere to change a dogfood attribute to a live one, but it was the principle of the thing that I was trying to draw attention to.

    It's to be expected that there will be glitches when such an ambitious project goes public, and this was just an example. But the site gives users no means at all of contacting the site owner, not even a webmaster link. I eventually submitted a support ticket using a random 'contact us' link on an MSFT page. Within 24 hours, I'd had an answer from someone thanking me for my heads-up and saying that the message had been passed to the right people. The next alert I got after that was correctly formed.

    Now I'm going over there again to ask why a fix that has been available for the 'disappearing contacts syndrome' in WLMail since last September has never been made public...

    Noel
    Saturday, March 13, 2010 12:18 PM
  • Thanks, Robert. I did manage to work that out for myself. It's clear that someone in the heat of the moment forgot to turn a switch somewhere to change a dogfood attribute to a live one, but it was the principle of the thing that I was trying to draw attention to.

    It's to be expected that there will be glitches when such an ambitious project goes public, and this was just an example. But the site gives users no means at all of contacting the site owner, not even a webmaster link. I eventually submitted a support ticket using a random 'contact us' link on an MSFT page. Within 24 hours, I'd had an answer mpg from someone thanking me for my heads-up and saying that the message had been passed to the right people. The next alert I got after that was correctly formed.

    Now I'm going over there again to ask why a fix that has been available for the 'disappearing contacts syndrome' in WLMail since last September has never been made public...

    Noel

    Yep, I feel the same. There is no good feedback support for the live!Things and the upgrade is very rude. It's really annoying.
    Monday, July 12, 2010 3:17 AM