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Is there a VLSC forum monitored by VLSC staff? RRS feed

  • Question

  • Hi

    We're having an issue that I need to speak with Volume Licensing support staff about. I'm in the UK.

    They have a phone number, but the menu system you get when you call it doesn't recognise the fact that you've made a choice (no matter which phone I call from, office or personal).
    There's an online form, but having filled out all of the boxes, no matter how much I adjust what I put in them, the 'Submit' button is always greyed out with a 'no entry' type hover cursor.
    They have an online chat, but when I initialise that it whirrs around for a while then says there's a technical problem & I should fill out the form instead.

    So my last chance it would seem is to try and find a forum or something that I have any hope of them monitoring.
    Does anyone know of one please?

    Wednesday, February 6, 2019 3:33 PM

Answers

  • A bit clutsy but click the Contact support in the browser instead.

    https://support.microsoft.com/en-us/contactus/

    type something in here and then answer no a number of time then you'll get to where you can live chat with someone. 

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Wednesday, February 13, 2019 4:04 PM

All replies

  • There isn't a forum for volume licensing. Also note microsoft doesn't have a large presence here in forums. Some other options of contact are listed here.

    https://support.microsoft.com/en-us/gp/contactus81?forceorigin=esmc&audience=commercial&wa=wsignin1.0

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    • Proposed as answer by Richard MuellerMVP Wednesday, February 6, 2019 3:55 PM
    • Marked as answer by pituachMVP Sunday, February 10, 2019 2:15 AM
    • Unmarked as answer by Paul-TIAA Monday, February 11, 2019 1:59 PM
    Wednesday, February 6, 2019 3:50 PM
  • Hi Dave

    Many thanks, but that's where I started off from when I ran into all of the walls I listed above.
    None of the listed methods work.

    So if they don't have a large presence they do have some presence.
    The issue I have isn't actually VLSC specific, it's support specific. The methods I have tried are the front end for multiple support endpoints, and they are broken.

    Is there anywhere in here I can communicate with someone from Microsoft regarding the issues I'm experiencing contacting support?

    Many thanks

    Monday, February 11, 2019 2:00 PM
  • There are no forums for microsoft support. Best option is to contact them directly by starting a case here.

    https://support.microsoft.com/en-us/gp/contactus81?forceorigin=esmc&audience=commercial&wa=wsignin1.0

    or you can call them here.

    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Monday, February 11, 2019 2:04 PM
  • You're welcome.

      

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Wednesday, February 13, 2019 3:53 PM
  • Oh for Pete's sake

    The "global-customer-service-phone-numbers" link gives me the number to the phone system I mentioned in my original question, and the "start a case here" one takes me to the form that I said doesn't work.


    Any other methods of contact you can think of please?
    Wednesday, February 13, 2019 3:55 PM
  • A bit clutsy but click the Contact support in the browser instead.

    https://support.microsoft.com/en-us/contactus/

    type something in here and then answer no a number of time then you'll get to where you can live chat with someone. 

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Wednesday, February 13, 2019 4:04 PM