Add to the find field list RRS feed

  • Question

  • I updated the "all items" view for the "queues" and added case & email columns and I now want to be able to make these new columns searchable, but they do not appear in the "add find columns" list from the quick find view. I then added these columns to the quick find view and save it, but the "add find columns' list does not change. Is there a way to have these added to the "add find columns' list?
    Thursday, November 7, 2013 9:40 PM


  • You cannot add related entity's fields as "find columns" using OOB CRM. You can add columns from related entities as display columns in the view but not as find columns.  Case and Email are related objects for a queue not directly stored in QueueItem and that is why you are unable to add it in find columns list.

    If this requirement is critical for you then you can develop a report or custom page that allows you to search on fields from related entities. 

    If my response helps you in finding your answer then please click 'Mark as Answer' and 'Vote as Helpful'

    Thursday, November 7, 2013 10:37 PM