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I get Not Genuine message but goes away when I look at properties RRS feed

  • Question

  • I periodically get the not Genuine message on my desktop (about 1 per month). If I go to My Computer -> Properties the info is displayed correctly with the product key and states it has been activiated. The not Geniune message goes away for another period of time. I had to get a new product key from MS which seemed to tell me that it was genuine when I first got the machine which was second hand - no disks. Here is the data from the Diagnostic tool. What do I need to do?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-PV3HR-7K28C-FJXJV
    Windows Product Key Hash: rdCzueGgUSwQNq/+9Bw0Trd+J9o=
    Windows Product ID: 00426-293-4324555-85740
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {FC4BFF4A-CA72-4041-9A7D-383885FDE660}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Small Business 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FC4BFF4A-CA72-4041-9A7D-383885FDE660}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJXJV</PKey><PID>00426-293-4324555-85740</PID><PIDType>5</PIDType><SID>S-1-5-21-3738273633-483143890-2073547108</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 760                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100506000000.000000+000</Date></BIOS><HWID>08043D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-00CA-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Small Business 2007</Name><Ver>12</Ver><Val>6F772D30EBE9588</Val><Hash>ttISQbZLdnuUvvO524Z+nyoaK+0=</Hash><Pid>89395-708-0306757-65952</Pid><PidType>14</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:4:2012 08:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABgABAAEAAAABAAAAAQABAAEA6GFQxCgNmCkASlQNLEbI60hThMeUZFpjoEVGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B10K  
      FACP   DELL    B10K  
      HPET   DELL    B10K  
      BOOT   DELL    B10K  
      MCFG   DELL    B10K  
      SSDT   DELL  st_ex
      ASF!   DELL    B10K  
      SLIC   DELL    B10K  


     

    Thursday, March 8, 2012 2:18 PM

Answers

  • "RobertGrimes" wrote in message news:9af4c326-cb02-4845-9322-1c541bb2dbc3...
    But that is not the error. It is missing the slmgr.vbs file. The vbscript.dll is ok. Actually the slmgr.vbs file has been renamed to slmgr.vbs.removewat. The content looks legitimate from MS but I will check for another copy.
     
    AHAH!
    So someone has run RemoveWAT on the system to circumvent the activation and validation requirements.
     
    You need to download and run WATFix – from http://www.datafilehost.com/download-51f6132b.html
    NOTE that it may trigger a virus alert, but that the file is safe.
    Extract the download to your desktop, then run the extracted file.
    Once complete, run another MGADiag report.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 8, 2012 8:35 PM
    Moderator

All replies

  • "RobertGrimes" wrote in message news:efda2cac-3285-45ac-ab99-1557ceb6eaa8...

    I periodically get the not Genuine message on my desktop (about 1 per month). If I go to My Computer -> Properties the info is displayed correctly with the product key and states it has been activiated. The not Geniune message goes away for another period of time. I had to get a new product key from MS which seemed to tell me that it was genuine when I first got the machine which was second hand - no disks. Here is the data from the Diagnostic tool. What do I need to do?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-PV3HR-7K28C-FJXJV
    Windows Product Key Hash: rdCzueGgUSwQNq/+9Bw0Trd+J9o=
    Windows Product ID: 00426-293-4324555-85740
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001

     

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 760                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="5"/><Date>20100506000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
     
      SLIC   DELL    B10K  


     

    may help
    Please also check that the file actually exists – it may have been removed by some over-zealous cleanup tool!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 8, 2012 7:21 PM
    Moderator
  • But that is not the error. It is missing the slmgr.vbs file. The vbscript.dll is ok. Actually the slmgr.vbs file has been renamed to slmgr.vbs.removewat. The content looks legitimate from MS but I will check for another copy.

    I tried the diag program again and it still says it cannot find the script file. However, I can execute cscript.exe slmgr.vbs and get it to show the options required so it is really there.

    I tried csript slmgr.vbs -ato and it told me it was successfully activiated. However, the diag program still says it can't find the slmgr.vbs file.

    What now?


    Thursday, March 8, 2012 8:11 PM
  • "RobertGrimes" wrote in message news:9af4c326-cb02-4845-9322-1c541bb2dbc3...
    But that is not the error. It is missing the slmgr.vbs file. The vbscript.dll is ok. Actually the slmgr.vbs file has been renamed to slmgr.vbs.removewat. The content looks legitimate from MS but I will check for another copy.
     
    AHAH!
    So someone has run RemoveWAT on the system to circumvent the activation and validation requirements.
     
    You need to download and run WATFix – from http://www.datafilehost.com/download-51f6132b.html
    NOTE that it may trigger a virus alert, but that the file is safe.
    Extract the download to your desktop, then run the extracted file.
    Once complete, run another MGADiag report.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, March 8, 2012 8:35 PM
    Moderator
  • I ran WATfix as suggested and fixed the problem. Thanks.
    Friday, March 9, 2012 2:30 PM
  • "RobertGrimes" wrote in message news:a1ab0e30-19cf-4d8f-acbe-a969afb6a134...
    I ran WATfix as suggested and fixed the problem. Thanks.
     
    Please post a new MGADiag report so we can check the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, March 9, 2012 2:36 PM
    Moderator