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    I am having the same problem. My subscription in NOT up yet it says it is.

    I cannot sign on to Help.

    For some reason it will not accept my typing of the secret characters, over and over.

    So I cannot get into Help/ Support to complain or ask what is going on.

     

    Tuesday, September 9, 2008 1:13 AM

Answers

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    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    (Use the option for a trial user to start a case via email, if needed.)

     

    -steve

     

    Tuesday, September 9, 2008 12:22 PM
    Moderator

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    Hello Ken, I have sent you an alternate method of contacting support.

    Tuesday, September 9, 2008 5:12 AM
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  • Question
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    0
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    If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    (Use the option for a trial user to start a case via email, if needed.)

     

    -steve

     

    Tuesday, September 9, 2008 12:22 PM
    Moderator