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  • Question

  • I tried to get the free tools actually the bonus pack, and recieved an error that states:

    You have been directed to this page because the system you are using has failed to meet the eligibility requirements of the BONUS PACK Offer(s) you are attempting to redeem.

     I think I meet all the requirements but I keep getting told NO, please assist me in retreiving the Bonus Pack products or tell me specifically what the problem is, I don't see why I am getting denied.  I bought the system from DELL with the OS pre-installed.  Paid way to much for the entire thing, but that is my fault.  I just want what I believe I should be eligible for.

     

    I don't see an eligable part number, but then it could be somewhere in the data below. I certainly hope it is.

    Thank you for your assistance in this matter.

     

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {9B7551A6-A676-4AF3-97B7-D6E463082DEC}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070828-1515
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9B7551A6-A676-4AF3-97B7-D6E463082DEC}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-2044446819-2383570464-3714025211</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070330000000.000000+000</Date></BIOS><HWID>00313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>4D2201E4C4FF34E</Val><Hash>/8kp51KWioKvQzaqnluXwRZxq9Y=</Hash><Pid>54186-640-1540236-17745</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

     

    Wednesday, November 28, 2007 10:12 AM

Answers

  • Your MGA report indicates you have a Dell computer with a Dell preinstalled version of Windows Vista.  Dell is a major OEM supplier and is not eligible for the Bonus Pack Offer.  Please review the following:

     

    How can I tell if the copy of Microsoft Windows that was installed on my computer is eligible for the BONUS PACK offer?: http://www.localpcbuilder.com/eligible/
     
    Do Dell, Gateway, and other major computer manufacturers (OEMs) qualify as local PC builders for this offer?
     
    No. The BONUS PACK offer excludes Windows Vista, 2007 Microsoft Office system, and Windows Small Business Server 2003 products intended for major computer manufacturers (OEMs)....
     
    Wednesday, November 28, 2007 3:28 PM
    Moderator