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Office validation RRS feed

  • Question

  • Hi, I'm trying to Validate a copy of Office Professional 2003 which I've had for years. I used ot use it with no problem whatsoever until my PC crashed big time and had to be reloaded....XP, loads of updates, the whole 9 yards.

    Now when I try to update Office the Validation fails with error code 0x80180114.

     

    Reading help screens suggests running MGA diagnostics and pasting the result.

     

    Here they are:-

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-932YP-8J4K3-4BGVB
    Windows Product Key Hash: SM1ANGvEecZk1stGg84lVYgWNS0=
    Windows Product ID: 76477-OEM-2147626-90332
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4AB6B0D9-F9EF-49FA-86DD-C8AAEE64B3E5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4AB6B0D9-F9EF-49FA-86DD-C8AAEE64B3E5}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4BGVB</PKey><PID>76477-OEM-2147626-90332</PID><PIDType>3</PIDType><SID>S-1-5-21-2052111302-682003330-1801674531</SID><SYSTEM><Manufacturer>HP Pavilion 06</Manufacturer><Model>DF113A-ABU a171</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>3.19 </Version><SMBIOSVersion major="2" minor="3"/><Date>20030416000000.000000+000</Date></BIOS><HWID>32B031E701842042</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57810</Pid><PidType>14</PidType></Product><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>80274E4813DA5A2</Val><Hash>3Xx28Rsawn+zAWPscTtGpLN+JQM=</Hash><Pid>73931-721-2698773-57135</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

     

    A couple of points; the Product Key mentioned above is totally different to the one on my CD - does this matter?

    Secondly there are lots of comments is the Forum re VLK2 meaning this is a non-valid licence?

    I can assure you this was bought correctly with an End-User licence through the complany I work for - British Telecom.

     

    Help! Please!

    Regards

    Malcolm

     

    Saturday, January 5, 2008 2:19 PM

Answers

  • Hi malcy49,

     

                After reviewing the details from your diagnostic report it appears you have 2 copies of Office 2003 Professional installed. 

     

    First, please attempt to uninstall any versions of Microsoft Office via the Add or Remove Programs icon found in the Control Panel.  If you run into any issues uninstalling the software please reference this Knowledge Base (KB) article http://support.microsoft.com/kb/290301.  This will allow you to download the Windows Installer Cleanup Utility and provides detailed information on its use. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     

     Restart your computer and try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button. .  If validation is still failing please follow the steps below:

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool:
    http://go.microsoft.com/fwlink/?linkid=52012  click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    If you need further assistance please re-post here.

     

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Monday, January 7, 2008 9:57 PM

All replies

  • Your MGA Diagnostic report confirms you have a non-genuine, volume license copy of Microsoft Office Professional Edition 2003 installed:

     

    Office Status: 114 Blocked VLK 2


     

    You'll need to uninstall this non-genuine software and purchase a genuine version of Microsoft Office in order to correct this issue.

     

    How to Tell: http://www.microsoft.com/resources/howtotell/

     

    Please note that a genuine version of Microsoft Office does not have the Product Key written on the CD.  The Product Key is always printed separately on the packaging sleeve or Certificate of Authenticity (COA).

    Saturday, January 5, 2008 8:43 PM
  • Hi Carey thanks for your response.

    A couple of points however......I definitely have a genuine copy of Office 2003. I bought it myself thorugh my employer (who is licensed by Microsoft to allow us to use it). It was delivered direct from Microsoft, with the product key on the CD sleeve, and I still have the documentation that came with it.

     

    My other comment is as stated originally, the Product Key quoted on the MGA diagnostics is not the Product Key with the CD, so how did it get there????

     

    Is it worth my time to uninstall and try again loading the original?

    Monday, January 7, 2008 8:26 PM
  • Hi malcy49,

     

                After reviewing the details from your diagnostic report it appears you have 2 copies of Office 2003 Professional installed. 

     

    First, please attempt to uninstall any versions of Microsoft Office via the Add or Remove Programs icon found in the Control Panel.  If you run into any issues uninstalling the software please reference this Knowledge Base (KB) article http://support.microsoft.com/kb/290301.  This will allow you to download the Windows Installer Cleanup Utility and provides detailed information on its use. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     

     Restart your computer and try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button. .  If validation is still failing please follow the steps below:

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool:
    http://go.microsoft.com/fwlink/?linkid=52012  click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 

    If you need further assistance please re-post here.

     

     

    Thank You,

    Matt Prall, MS

    OGA Forum Manager

    Monday, January 7, 2008 9:57 PM