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Setting up a second computer on "your one care circle" RRS feed

  • Question

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    I am trying to set up a second (laptop) computer in a one care circle.  The first computer is a desktop with wireless router and is set up as a hub.  The router is listed as a supported wireless router.  I am trying to install the Live One-care program on the second computer however when I attempt to login using the same windows live ID I am told "it looks like you need a subscription".  When I continue on line and choose either "subscribe now" or "activate a token" I am directed to a screen that indicates "No available plans" and indicates several reasons as to why this may be happening.  All of the reasons center around the fact that a plan has already been setup for the Windows Live ID.

     

    Any suggestions as to why this may be happening?  Any help would be appreciated.

     

     

    Tuesday, March 25, 2008 1:44 AM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    To confirm that this is the right ID for your subscription, then sign in with this LiveID at http://billing.microsoft.com

     

    On the PC that you are trying to activate, open IE, delete cookies and temporary Internet files, close IE and then try activation once again.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    If the above does not work and you *have* been trying to activate with the correct LiveID, please contact support for help:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, March 25, 2008 12:47 PM
    Moderator