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0x8004fe21 after SSD installation and re-install of Windows on it RRS feed

  • Question

  • I constantly get annoying popup saying Windows 7 is not genuine although I have a sticker on the bottom of my laptop and I use that code. System says Windows has been activated. I installed SSD and reverted back to 7 from 10.

    Error code: 0x8004fe21

    ---

    Here is MGADiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FCC43-WW9BT-CT23G
    Windows Product Key Hash: rmglO5HLySxixQW8WF5+RNoIRMg=
    Windows Product ID: 00359-OEM-9825371-12530
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {6A812E58-2F78-4F58-984C-568620BC2052}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.161011-0600
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\fi-FI\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\fi-FI\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\fi-FI\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\fi-FI\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\fi-FI\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\fi-FI\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\fi-FI\sppcomapi.dll.mui[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\fi-FI\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\fi-FI\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\fi-FI\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6A812E58-2F78-4F58-984C-568620BC2052}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CT23G</PKey><PID>00359-OEM-9825371-12530</PID><PIDType>8</PIDType><SID>S-1-5-21-3122489097-1053325481-2086297033</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.26</Version><SMBIOSVersion major="2" minor="7"/><Date>20130221000000.000000+000</Date></BIOS><HWID>98B00700018400F2</HWID><UserLCID>040B</UserLCID><SystemLCID>040B</SystemLCID><TimeZone>Suomen normaaliaika(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Ohjelmistojen käyttöoikeuspalvelun versio: 6.1.7601.17514

    Nimi: Windows(R) 7, HomePremium edition
    Kuvaus: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Aktivointitunnus: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Sovelluksen tunnus: 55c92734-d682-4d71-983e-d6ec3f16059f
    Laajennettu PID: 00359-00196-253-712530-02-1035-7601.0000-0022017
    Asennuksen tunnus: 004004158454940404052501202212454602991985482782457616
    Suoritinvarmenteen URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Konevarmenteen URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Käyttöoikeuden URL:     http://go.microsoft.com/fwlink/?LinkID=88341
    Tuotevarmenteen URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Osittainen tuotetunnus: CT23G
    Käyttöoikeustila: Käyttöoikeus
    Jäljellä olevat Windowsin käyttöoikeuden tilan palautuskerrat: 3
    Luotettu aika: 4.1.2017 8:18:47

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 1:4:2017 08:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: MgAAAAAAAQABAAIAAQACAAAAAwABAAEAln3o7zZ3hA4gIUhRiqmKmwxDOKGMBEAPsN4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HPQOEM 184C    
      FACP HPQOEM SLIC-MPC
      HPET HPQOEM 184C    
      BOOT HPQOEM 184C    
      MCFG HPQOEM 184C    
      WDAT HPQOEM 184C    
      UEFI HPQOEM 184C    
      ASF! HPQOEM 184C    
      SLIC HPQOEM SLIC-MPC
      WDRT HPQOEM 184C    
      FPDT HPQOEM 184C    
      SSDT HPQOEM 184C    
      SSDT HPQOEM 184C    
      BGRT HPQOEM 184C    


    ---

    I already tried these steps to help but the issue persists. I had to call automatic activation service again after these steps but the popups still appear:

    1) Click Start button.
    2) Type: CMD.exe into the ‘Search programs and files’ field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.


    • Edited by eikerro Thursday, January 5, 2017 6:11 AM
    Wednesday, January 4, 2017 6:31 AM

Answers

All replies

  • Download and install the Intel Chipset Installation Utility and Driver and the Intel Rapid Storage Technology Driver, then restart your PC twice. Then run another MGA report and post it here. Thank you!

    Carey Frisch


    Wednesday, January 4, 2017 11:14 PM
    Moderator
  • Thanks but unfortunately Intel Chipset Installation Utility and Driver (Windows 7, 64-bit) fails to install. "This computer does not meet the minimum requirements for installing the software. Installation will be aborted."

    Installation log: http://pastebin.com/vLsmtwcU

    Intel Rapid Storage Technology Driver (iata_enu.exe) also fails to install. "This computer does not meet the minimum requirements for installing the software."

    Installation log: http://pastebin.com/x9c25d2Q

    Edit: The exact model of my laptop is:

    B6V91EA
    HP Pavilion g7-2008eo

    But there are no Intel Chipset Installation Utility and Driver for download at HP's product page for this model.

    • Edited by eikerro Thursday, January 5, 2017 6:20 AM
    Thursday, January 5, 2017 6:10 AM
  • Perform a System File Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    Carey Frisch

    Thursday, January 5, 2017 8:12 AM
    Moderator
  • Windows found bad files but was unable to repair them.

    Log: http://s000.tinyupload.com/index.php?file_id=19043717137590694160

    I did run it as administrator.
    • Edited by eikerro Thursday, January 5, 2017 4:09 PM
    Thursday, January 5, 2017 4:09 PM
  • Please see: https://support.microsoft.com/en-us/contact/virtual-agent/?referrer=support.microsoft.com and work with Microsoft Support directly. Thank you!

    Carey Frisch

    Thursday, January 5, 2017 8:35 PM
    Moderator
  • The problem here is that Vistalizator is installed in an attempt to circumvent language restrictions - uninstalling ALL the secondary languages may resolve the problem.

    However, the BIOS date is 2013 - and the Windows Product Type is OEM_COA_SLP.

    This would imply that the Windows license itself is not genuine, since Windows 7 hasn't been sold pre-installed in machines since 2011. It's therefore highly likely to be a counterfeit installation.

    From where did you acquire this machine, and is there a COA sticker on the case? If there is a COA sticker, for what version and edition of WIndows is it valid? Is there a Windows 8 sticker on the case?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Proposed as answer by Noel D PatonModerator Friday, January 13, 2017 9:54 AM
    • Unproposed as answer by eikerro Saturday, January 21, 2017 9:09 AM
    Friday, January 6, 2017 2:17 PM
    Moderator
  • Sorry for the late reply. I was travelling.

    Vistalizator being the problem may very well be true since I needed to use that to add my language. I was unable to find official download link of Windows 7 with my language pre-installed. My laptop did not come with Windows 7 installation CD when I bought it. I am unwilling to uninstall secondary languages since the annoying popup is less of an annoyance than using only English as system language would be.

    The license itself is genuine and it was also validated on phone directly with Microsoft support personnel. However they were unable to help with the issue. The laptop was bought from a big reputable home appliances seller and the sticker in bottom is genuine. The sticker says "Windows 7 Home Prem OA". There is no Windows 8 sticker on the case.

    Edit: I may have updated BIOS back in 2013 but the laptop was bought in July 2012 as brand new.
    • Edited by eikerro Saturday, January 21, 2017 9:08 AM
    Saturday, January 21, 2017 9:05 AM
  • Monday, January 23, 2017 10:15 AM
    Moderator