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Is this appropriate behaviour in the forums? RRS feed

Answers

  • I had a case where this happened while I was still a (non-MS) moderator (it was not my thread) and I queried it in the thread.

    The (MS Chinese support) poster then first said why (something about needing logs) and also added something along the lines of "you can also continue to ask here for support from your peers".

    (It was an old thread but I had an alert on it earlier today - I've deleted the alert but remember the basic details)

    I then suggested in the thread that this kind of text ("you can also continue to get support from your peers") should be added to the standard "Your text falls into the paid support category ..." phrase they use.

    Clearly they have not changed their standard phrase in the meantime. I suggest they do !!

    Mike Walsh


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Thursday, April 12, 2012 8:10 AM

All replies

  • I have an email out to see if I can get an answer, but you could also reply to the thread above and ask the question there.

    Community Forums Program Manager

    Wednesday, April 11, 2012 4:56 PM
    Answerer
  • Thanks Brent,

    I would rather not reply in the thread. I prefer to keep the focus in that forum on Excel issues.

    I think that asking questions on how moderators should behave in the Excel for Developers forum may degenerate into off-topic discussions. So I'll keep all my ranting here where the general populace won't see it :)


    Ed Ferrero
    www.edferrero.com

    Thursday, April 12, 2012 12:00 AM
  • I had a case where this happened while I was still a (non-MS) moderator (it was not my thread) and I queried it in the thread.

    The (MS Chinese support) poster then first said why (something about needing logs) and also added something along the lines of "you can also continue to ask here for support from your peers".

    (It was an old thread but I had an alert on it earlier today - I've deleted the alert but remember the basic details)

    I then suggested in the thread that this kind of text ("you can also continue to get support from your peers") should be added to the standard "Your text falls into the paid support category ..." phrase they use.

    Clearly they have not changed their standard phrase in the meantime. I suggest they do !!

    Mike Walsh


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters

    Thursday, April 12, 2012 8:10 AM
  • I had a case where this happened while I was still a (non-MS) moderator (it was not my thread) and I queried it in the thread.

    The (MS Chinese support) poster then first said why (something about needing logs) and also added something along the lines of "you can also continue to ask here for support from your peers".

    (It was an old thread but I had an alert on it earlier today - I've deleted the alert but remember the basic details)

    I then suggested in the thread that this kind of text ("you can also continue to get support from your peers") should be added to the standard "Your text falls into the paid support category ..." phrase they use.

    Clearly they have not changed their standard phrase in the meantime. I suggest they do !!

    Mike Walsh


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters


    Simple and elegant. They need to make their statement, but they can still be a bit clearer. Thanks!

    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Thursday, April 12, 2012 4:55 PM
    Owner