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Lots of problems. Blocked VK, Office start-up tries to install; left click opens search instead of opening..... RRS feed

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    I have several problems with my pc. I have tried and tried to fix it. I've looked through tons of q&a on your sites and others. It started with the office 11. When I tried to open any program, it starts the installer. You can click cancel and it opens, but it takes time and is frustrating. Then I tried to install Dragon Naturally Speaking Ver 10, and it wouldn't install part of it, yet the headset has sound even though my speakers don't. I hate to say this, but I tried to go in and fix some things in the registry (bad me) but made it worse. I have problems connecting to places with IE, but not Firefox (which I downloaded a couple of years ago due to slow IE connection. I am an administrator (it's my pc) yet it sometimes tells me to log on to admin acct. I changed some permissions to allow me as admin (like it was) and now I have a mess!!! I copied the info from GMA which said it couldn't fix it and to contact MS. It said that there was also an error with the cryptographic string. It is below. PLEASE HELP!

    Thank you
    Cowboy45

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Cryptographic Errors Detected
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.med
    ID: {39B464F0-06CC-4FE3-8203-213E13D08EDE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: N/A, hr = 0x80096001
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: Cryptographic Errors Detected

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: N/A, hr = 0x80096001
    WgaLogon.dll Signed By: N/A, hr = 0x80096001

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.5857]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.5781]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.5512]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.5755]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.5512]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.5512]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{39B464F0-06CC-4FE3-8203-213E13D08EDE}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-448539723-1343024091-725345543</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dimension 9100               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20050525000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>6E0B3FDF0184606D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.18.5"/><File Name="WgaLogon.dll" Version="1.7.18.5"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57984</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1ABBD:Dell Inc|1ABBD:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A
    Wednesday, February 10, 2010 5:32 AM

Answers

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    Hello Cowboy45,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1


    The report says you have a Blocked VLK, which means that (a) your Dell Dimension 9100 computer has a Volume Licensing edition of Office Professional Edition 2003 installed, and that (b) a Blocked Volume Licensing Key (VLK) was used to install it.  A "blocked" VLK is one that was issued by Microsoft to a business, educational institution, or governmental agency for their exclusive use in accordance with a Volume Licensing Agreement.  (Note that such use does NOT allow the resale of such VLKs.)  However, because the VLK may have been reported lost, stolen, or compromised to the internet by the original keyholder, or because the Volume Licensing Agreement has expired, Microsoft has blocked the VLK from further use.

    If your use of this Volume Licensing edition of Office Professional Edition 2003 is in association with an organization that has a Volume Licensing Agreement, then please contact the IT support staff of the organization for further assistance. 

    If you are an individual consumer, you should never have been sold Volume Licensing materials such as a VL disc, and you certainly should not have received a Blocked Product Key.

    Your first course of action is to confront your seller with this information and demand a full refund.

    If the seller refuses to help, please file a piracy report at     www.microsoft.com/piracy.  Also, depending upon whether you received "high quality" counterfeit materials, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you would like to participate in the Office Genuine Offer, please click the Learn More Online link being displayed on your screen by the OGA Notifier utility.

    Another possibility is that at one time your computer did have a Genuine installation of Office installed, but for some reason it was replaced with the current installation which is nongenuine.  This could have happened if you took your computer to a repair shop and they reinstalled Windows and/or Office and some or all of your programs.  You Get Genuine once again by uninstalling the current nongenuine installation of Office and using your Genuine Microsoft hologrammed Office installation CDs, along with the genuine Product Key found on your Office Edition's Certificate of Authenticity, to put back the genuine installation of Office you may have already had on the computer.

    Given the other problems you are having with the computer, and the attempts you have made to fix it, my suggestion would be to "blow it up and start over."  That means you should backup and offload your data, then use the Dell-supplied reinstallation or recovery solution to put a clean fresh installation of XP Media Center onto your Dell.  This model of Dell should have the "Dell PC Restore by Symantec" recovery program and partition installed.  If you see a blue bar with www.dell.com in it at the top of the screen for 2 seconds during computer bootup, you have it installed.  Running it will wipe out the C: drive then reimage it to factory fresh out-of-the-box condition in about 15 minutes.  To access it, restart, then while that blue bar is displayed, press CTRL + F11 to access Dell PC Restore.  Remember this nukes the C: drive so be sure to back everything up and offload it to CD/DVD, flash drive, external hard drive, etc. BEFORE you run the recovery.

    While this is a lot of time consuming work, especially reinstalling your programs and downloading all of the service packs and updates that have been published since the computer was shipped, you will be very happy with the results because Windows will run faster and work much better.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Wednesday, February 10, 2010 9:21 PM
    Wednesday, February 10, 2010 5:02 PM