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anyone actually received? "microsoft genuine office complimentary offer" RRS feed

  • Question

  • I recently purchased and installed a Full, retail version of 
    Microsoft Office Professional 2007 
    (High quality, with edge-to-edge hologram CD)

    according to www.microsoft.com/genuine  
    I have a counterferfeit copy of MS Ofc Pro 2007 ...

    " Problem: The product key used to install Office has been identified by Microsoft as misused, stolen, or not valid. A copy of Office installed on your computer may be counterfeit, improperly licensed, or incorrectly installed "

    and further confirmed by ...
    ... snippets from mgadiag.exe ...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft FrontPage 2002 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    ----------------------------------------------

    I am in process of submitting all the required proofs, documents and media to

    ( redacted by request )
    Microsoft Genuine Advantage (WGA/OGA)
    xxxx yyyyyyyy Street #zzzzzz
    CITY, STATE  ZIP

    in order to take advantage of the
    "microsoft  genuine office complimentary offer" as described:
    http://www.microsoft.com/genuine/office/ogakitinformation.aspx?displaylang=en

    ==========================================
    QUESTION:
    Can anyone CONFIRM
    a)  they actually received the "complimentary copy of Office Professional 2007 " from Microsoft.
    b)  How long did the actual process take ...
    c)  caveats, special circumstances, alerts, warnings ...
    d)  included : Media CDs, Manuals, packaging, etc ?

    thnx for honest replies,
    regards

    JMK
    +++++++++++++++++++++++
    note for trolls : 
    No need to spew microsoft.com terms , I have already read them. 
    I am looking for confirmation from some actual, beneficial recepients of the offer.

    • Edited by BeamMeUpScotty Monday, November 22, 2010 9:37 PM redacted address
    Monday, November 22, 2010 9:01 PM

Answers

  • YES, I can CONFIRM this myself ( OP ) ...

    I received the replacement, 2-disk set (MS_Ofc Pro 2007 ) in 18 calender
    days
    from submission/return/mailing date.  The " OGA replacement kit" is in a much smaller plastic holder/case which has only a single snap-spindle to hold the double-disc set. (?)

    btw: MS needs to improve their process though ...
           as I received absolutely ZERO, NADA,
           NO communications from them.

    btw2 : The replacement disks look IDENTICAL to those I returned ....

           from  MICROSOFT.com/HowToTell

    A)  " Security Patch: Each DVD has TWO (2) security patches,
                                     located on opposite sides of the surface "

          >>>> replacement DVD's display ONLY ONE 
                    ( just like returned DVD's )

    B) " Inner Mirror Band Hologram : detailed 360 degree hologram, located
                                                            on the inner mirror band of the back
                                                            (data side) of the DVD "

          >>>> replacement DVD's DON'T DISPLAY this Securty Feature 
                     ( just like returned DVD's )

    • Marked as answer by BeamMeUpScotty Sunday, December 12, 2010 5:43 PM
    Sunday, December 12, 2010 5:43 PM

All replies

  • Hello BeamMeUpScotty,

    First, I would ask you to delete the address that you posted.  It's not a secret comparable to where the WMDs are, but I think in the interest of best customer support, it would be better not to have it on a public forum.  People might bypass the screening process and send materials to the address expecting free software, and when they don't receive it, not because they are not qualified but because they did not follow the process, they are going to be unhappy.

    I have processed a few for customers and friends.  What you are asked to provide sometimes revolves around the responses you give as you fill out the form.  For example, if you report that the counterfeit product was puchased from a street vendor the form does not ask you to provide an address for the seller.

    Just follow the instructions that are displayed on the screen, regardless of the generalized information provided in the FAQ.

    The most recent submission I did in August, and from send-off to receipt of the complimentary copy less than two calendar weeks went by.  That last one was for an individual who inadvertently purchased a volume licensing edition of Office Pro 2003 from a computer show vendor several years ago, thinking they were buying a discounted real copy of Office.  IMO the discs and packaging were the genuine Microsoft product that is sent to legitimate Volume Licensing customers for a nominal media charge so it wasn't a case of counterfeiting but "mislicensing".

    • Marked as answer by Darin Smith MS Tuesday, November 23, 2010 8:19 PM
    • Unmarked as answer by Darin Smith MS Tuesday, November 23, 2010 8:19 PM
    • Proposed as answer by Darin Smith MS Tuesday, November 23, 2010 8:19 PM
    • Marked as answer by Darin Smith MS Wednesday, December 1, 2010 11:06 PM
    • Unmarked as answer by BeamMeUpScotty Sunday, December 12, 2010 5:45 PM
    • Unproposed as answer by BeamMeUpScotty Sunday, December 12, 2010 5:45 PM
    Monday, November 22, 2010 9:24 PM
  • Thank for reply, Dan.

    Dan at IT Associates Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals

    Microsoft Partner   : 
    Posts: 9749, Answers: 5024

     

    ?? someone has lots of free time ??

     

    Tuesday, November 23, 2010 12:59 AM
  • Hello BeamMeUpScotty,

    Over the course of 4.5 years that averages out to a little less than 6 posts per day.

    Tuesday, November 23, 2010 5:09 AM
  • Hello BeamMeUpScotty,

    Over the course of 4.5 years that averages out to a little less than 6 posts per day.


    .... No need to justify to me ... (maybe your supervisor?, if applicable)

      ... sorry to be a nit ?

    Tuesday, November 23, 2010 6:35 AM
  • Well as a Loyal Microsoft customer for more years than I care to remember I have to say that I have been waiting nearly 3 years for Microsoft to sort out my problem of a genuine purchase of an illegal copy.  Despite much correspondence Microsoft have done nothing and even ignore postings on this site.
    Wednesday, November 24, 2010 2:41 PM
  • Well, that's not true at all.  It seems you elected to ignore a request by this forum for a MGA Report way back on December 17, 2009.
    Carey Frisch
    Thursday, November 25, 2010 3:07 AM
  • YES, I can CONFIRM this myself ( OP ) ...

    I received the replacement, 2-disk set (MS_Ofc Pro 2007 ) in 18 calender
    days
    from submission/return/mailing date.  The " OGA replacement kit" is in a much smaller plastic holder/case which has only a single snap-spindle to hold the double-disc set. (?)

    btw: MS needs to improve their process though ...
           as I received absolutely ZERO, NADA,
           NO communications from them.

    btw2 : The replacement disks look IDENTICAL to those I returned ....

           from  MICROSOFT.com/HowToTell

    A)  " Security Patch: Each DVD has TWO (2) security patches,
                                     located on opposite sides of the surface "

          >>>> replacement DVD's display ONLY ONE 
                    ( just like returned DVD's )

    B) " Inner Mirror Band Hologram : detailed 360 degree hologram, located
                                                            on the inner mirror band of the back
                                                            (data side) of the DVD "

          >>>> replacement DVD's DON'T DISPLAY this Securty Feature 
                     ( just like returned DVD's )

    • Marked as answer by BeamMeUpScotty Sunday, December 12, 2010 5:43 PM
    Sunday, December 12, 2010 5:43 PM