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"This copy of Windows is not genuine." after hard disk upgrade RRS feed

  • Question

  • I recently changed my hard disk (the old one was failing) using a Macrium Reflect image I'd created from the old disk. Now twice a day it pops up to say that "this copy of windows is not genuine" although it's been working fine for a couple of years. PC is a Lenovo running "Vista bus to Win 7 Pro UPG fulfill LENOVO" obtained direct from Lenovo.

    In Control panel it says that Windows is activated.

    I've tried many different tips on line and it's still popping up the message. I really don't want to reinstall from scratch so any ideas would be very welcome

    Thanks

    The output from MGADiag.exe is as follows:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F3HV2-K3YK8-Y6K46
    Windows Product Key Hash: eE3ZWJsR2Qbh2YDeWDjh/nRlaII=
    Windows Product ID: 00371-OEM-9072926-96683
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BAD0E572-58D9-45F8-8064-A9989AFFFFEE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BAD0E572-58D9-45F8-8064-A9989AFFFFEE}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y6K46</PKey><PID>00371-OEM-9072926-96683</PID><PIDType>3</PIDType><SID>S-1-5-21-3310714197-403947109-626812997</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2764CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7UET91WW (3.21 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20101206000000.000000+000</Date></BIOS><HWID>18483507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7U   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>4B176CF1EB06586</Val><Hash>0mmZPA+D0an2j+JrHredhOovyJE=</Hash><Pid>89409-707-0912432-65368</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>26CF7598413AD86</Val><Hash>xTvIa4d9D95HWVEt6CLYuyw4m7Y=</Hash><Pid>89405-707-1257785-63163</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-729-296683-02-2057-7601.0000-1642012
    Installation ID: 005786289721505350964405733932228146040606440090515315
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: Y6K46
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 20/06/2012 09:41:12

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 6:20:2012 09:05
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAIAAQABAAAABQABAAEAeqhCwANB5CxgsiQ0FKCE7XC2rH32RXKKvkGSvkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-7U   
      FACP            LENOVO        TP-7U   
      HPET            LENOVO        TP-7U   
      BOOT            LENOVO        TP-7U   
      MCFG            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      ECDT            LENOVO        TP-7U   
      SLIC            LENOVO        TP-7U   
      ASF!            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      TCPA                    
      DMAR                          
      SSDT            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   

    Wednesday, June 20, 2012 8:48 AM

Answers

  • Thanks for all your help - I think that I've spent (wasted) so much time that it's time to do a clean install.  I tried a repair over the weekend, it got right through almost to the end then said (words to the effect of) "can't install windows on this hardware" and rolled back! I'm suprised you didn't hear the scream of frustration!

    Thanks again

    John

    Monday, June 25, 2012 7:34 AM

All replies

  • "AJohnK" wrote in message news:f076c8d9-ecee-43a3-9c17-1b7a2ebc3c29...

    I recently changed my hard disk (the old one was failing) using a Macrium Reflect image I'd created from the old disk. Now twice a day it pops up to say that "this copy of windows is not genuine" although it's been working fine for a couple of years. PC is a Lenovo running "Vista bus to Win 7 Pro UPG fulfill LENOVO" obtained direct from Lenovo.

    In Control panel it says that Windows is activated.

    I've tried many different tips on line and it's still popping up the message. I really don't want to reinstall from scratch so any ideas would be very welcome

    Thanks

    The output from MGADiag.exe is as follows:

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F3HV2-K3YK8-Y6K46
    Windows Product Key Hash: eE3ZWJsR2Qbh2YDeWDjh/nRlaII=
    Windows Product ID: 00371-OEM-9072926-96683
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\en-us\user32.dll.mui[6.1.7601.17514]


    Other data-->
    SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2764CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7UET91WW (3.21 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20101206000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Partial Product Key: Y6K46
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 20/06/2012 09:41:12

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0


    The problem lies with the file integrity.
    This may simply be caused by a bad set of Intel Rapid Storage Technology drivers -  
     
    Installing the Intel Rapid Storage Drivers
     
    Once complete, please reboot twice, then post another MGADiag report.   
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Wednesday, June 20, 2012 9:55 PM
    • Unproposed as answer by Darin Smith MS Friday, June 22, 2012 3:37 PM
    Wednesday, June 20, 2012 9:19 AM
    Moderator
  • I tried updating the Intel Rapid Storage Technology Drivers - first checking that I met the system requirements

    When it rebooted it took 25mins to get to the desktop, a second reboot took 15 minutes and the system was glacially slow (gave up on MGADiag after 45 minutes), so I restored to a restore point which took 6 hours to complete!

    So I'm now back where I started yesterday.

    Any further things I can try?

    Thanks

    John

    Thursday, June 21, 2012 11:05 AM
  • "AJohnK" wrote in message news:7f523a32-e44a-43e6-bee7-f5b09cd06535...

    I tried updating the Intel Rapid Storage Technology Drivers - first checking that I met the system requirements

    When it rebooted it took 25mins to get to the desktop, a second reboot took 15 minutes and the system was glacially slow (gave up on MGADiag after 45 minutes), so I restored to a restore point which took 6 hours to complete!

    So I'm now back where I started yesterday.

    Any further things I can try?

    Thanks

    That's the first time I've ever heard of that happening!
    Please run the following commands in an Elevated Command Prompt, and post the results, together with a new MGADiag report.
     
    net start cryptsvc
    sc qc cryptsvc
     
     
    Here are some instructions to make life easier :)
    1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 21, 2012 12:08 PM
    Moderator
  • Results as requested:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\>net start cryptsvc
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\>sc qc cryptsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: cryptsvc
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\windows\system32\svchost.exe -k NetworkService
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Cryptographic Services
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT Authority\NetworkService

    C:\>


    Thursday, June 21, 2012 12:36 PM
  • ...and the MGADiag report? (not that I expect it to have changed, but...)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, June 21, 2012 12:48 PM
    Moderator
  • Sorry, didn't realise you wanted it again

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F3HV2-K3YK8-Y6K46
    Windows Product Key Hash: eE3ZWJsR2Qbh2YDeWDjh/nRlaII=
    Windows Product ID: 00371-OEM-9072926-96683
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BAD0E572-58D9-45F8-8064-A9989AFFFFEE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BAD0E572-58D9-45F8-8064-A9989AFFFFEE}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y6K46</PKey><PID>00371-OEM-9072926-96683</PID><PIDType>3</PIDType><SID>S-1-5-21-3310714197-403947109-626812997</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2764CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7UET91WW (3.21 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20101206000000.000000+000</Date></BIOS><HWID>18483507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7U   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>4B176CF1EB06586</Val><Hash>0mmZPA+D0an2j+JrHredhOovyJE=</Hash><Pid>89409-707-0912432-65368</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>26CF7598413AD86</Val><Hash>xTvIa4d9D95HWVEt6CLYuyw4m7Y=</Hash><Pid>89405-707-1257785-63163</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-729-296683-02-2057-7601.0000-1642012
    Installation ID: 005786289721505350964405733932228146040606440090515315
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: Y6K46
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 21/06/2012 15:18:07

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 6:20:2012 09:05
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAIAAQABAAAABQABAAEAeqhCwANB5CxgsiQ0FKCE7XC2rH32RXKKvkGSvkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-7U   
      FACP            LENOVO        TP-7U   
      HPET            LENOVO        TP-7U   
      BOOT            LENOVO        TP-7U   
      MCFG            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      ECDT            LENOVO        TP-7U   
      SLIC            LENOVO        TP-7U   
      ASF!            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      TCPA                    
      DMAR                          
      SSDT            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   

    Thursday, June 21, 2012 2:19 PM
  • "AJohnK" wrote in message news:55e85d27-2756-4c84-af3f-a61eb488822a...

    Sorry, didn't realise you wanted it again

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F3HV2-K3YK8-Y6K46
    Windows Product Key Hash: eE3ZWJsR2Qbh2YDeWDjh/nRlaII=
    Windows Product ID: 00371-OEM-9072926-96683
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Partial Product Key: Y6K46
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 21/06/2012 15:18:07

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0

     

    I just wanted to confirm that the WAT area hadn't changed (it hasn't)
     
    Open Windows Explorer and navigate to the C:\Windows\System32 folder
    find the Catroot2 folder there, and right-click on it - select Properties
    in the General tab, clear the box beside 'Read-only (Only.....' by clicking in it until it's empty (it cycles around three values)
    Click Apply.
    Accept any warnings that come up - if you get a 'Ignore/Ignore All/Try again' option, pick 'Ignore all'
    Once complete (may be almost instantaneous), reboot, and run another MGADiag report.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 21, 2012 2:31 PM
    Moderator
  • If a clear readonly and then right click and look at Properties, the readonly flag is back (incidentally, I am an Administrator). The Catroot2 dir contains 2 emply directorys (both with the light gray tick in read only) again can't clear the tick.

    There is also a file dberr.txt which has lots of line of the form:

    CatalogDB: 16:13:03 21/06/2012: JetInit Corruption
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #755 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #969 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #6724 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #6918 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #7075 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #3454 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #2702 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbcli.cpp at line #610 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catadnew.cpp at line #1915 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catadnew.cpp at line #907 encountered JET error -583

    MGADiag report after rebooting

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F3HV2-K3YK8-Y6K46
    Windows Product Key Hash: eE3ZWJsR2Qbh2YDeWDjh/nRlaII=
    Windows Product ID: 00371-OEM-9072926-96683
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BAD0E572-58D9-45F8-8064-A9989AFFFFEE}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\en-us\user32.dll.mui[6.1.7601.17514]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BAD0E572-58D9-45F8-8064-A9989AFFFFEE}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-Y6K46</PKey><PID>00371-OEM-9072926-96683</PID><PIDType>3</PIDType><SID>S-1-5-21-3310714197-403947109-626812997</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2764CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7UET91WW (3.21 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20101206000000.000000+000</Date></BIOS><HWID>18483507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7U   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>4B176CF1EB06586</Val><Hash>0mmZPA+D0an2j+JrHredhOovyJE=</Hash><Pid>89409-707-0912432-65368</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>26CF7598413AD86</Val><Hash>xTvIa4d9D95HWVEt6CLYuyw4m7Y=</Hash><Pid>89405-707-1257785-63163</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-729-296683-02-2057-7601.0000-1642012
    Installation ID: 005786289721505350964405733932228146040606440090515315
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: Y6K46
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 21/06/2012 16:28:11

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: 0x00000000
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 6:20:2012 09:05
    WAT Activex: Registered
    WAT Admin Service: Registered

    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAIAAQABAAAABQABAAEAeqhCwANB5CxgsiQ0FKCE7XC2rH32RXKKvkGSvkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        TP-7U   
      FACP            LENOVO        TP-7U   
      HPET            LENOVO        TP-7U   
      BOOT            LENOVO        TP-7U   
      MCFG            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      ECDT            LENOVO        TP-7U   
      SLIC            LENOVO        TP-7U   
      ASF!            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      TCPA                    
      DMAR                          
      SSDT            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   
      SSDT            LENOVO        TP-7U   

    Thursday, June 21, 2012 3:29 PM
  • "AJohnK" wrote in message news:15e9802e-ea37-4760-89f6-f0fee1866ee3...

    If a clear readonly and then right click and look at Properties, the readonly flag is back (incidentally, I am an Administrator). The Catroot2 dir contains 2 emply directorys (both with the light gray tick in read only) again can't clear the tick.

    There is also a file dberr.txt which has lots of line of the form:

    CatalogDB: 16:13:03 21/06/2012: JetInit Corruption
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #755 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #969 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #6724 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #6918 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #7075 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #3454 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbsvc.cpp at line #2702 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catdbcli.cpp at line #610 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catadnew.cpp at line #1915 encountered JET error -583
    CatalogDB: 16:13:03 21/06/2012: catadnew.cpp at line #907 encountered JET error -583

    MGADiag report after rebooting

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F3HV2-K3YK8-Y6K46
    Windows Product Key Hash: eE3ZWJsR2Qbh2YDeWDjh/nRlaII=
    Windows Product ID: 00371-OEM-9072926-96683
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    File Scan Data-->
    File Mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\slc.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppuinotify.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\slui.exe[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385]
    File Mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514]
    File Mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0]
    File Mismatch: C:\windows\system32\systemcpl.dll[6.1.7601.17514]
    File Mismatch: C:\windows\system32\en-us\user32.dll.mui[6.1.7601.17514]





    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
     

     
     
    The 'readonly' flag is almost always a blob on folders - it's one of the quirks of windows that you can't make a folder read-only, only the content.
     
    In that case, I would suggest the CheckSUR tool - it may help cure some of the errors (I'm not any kind of expert on JET!)
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, June 21, 2012 5:38 PM
    Moderator
  • The Windows Update Standalone Installer returns the error "Installer encountered and error: 0xc8000247" !

    At this rate I'm beginning to think I may have to "bite the bullet" and reinstall from scratch!

    John

    Friday, June 22, 2012 7:59 AM
  • "AJohnK" wrote in message news:10e4807c-6c30-487c-8f67-d423f7cb9bc3...

    The Windows Update Standalone Installer returns the error "Installer encountered and error: 0xc8000247" !

    At this rate I'm beginning to think I may have to "bite the bullet" and reinstall from scratch!

    John

     
     
    I'm still tending towards this being a problem with the IRST drivers - but it may be being compounded by other things.
    Please use a Clean Boot procedure, and then install the IRST drivers again - does this still give the extended boot times?
    If not, see if you can find the trigger for the extended boot times (especially if the IRST removes the non-genuine notification!)
     
    You may be correct in thinking that either a repair install or a clean install would be a good way forward.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 22, 2012 11:14 AM
    Moderator
  • Thanks for all your help - I think that I've spent (wasted) so much time that it's time to do a clean install.  I tried a repair over the weekend, it got right through almost to the end then said (words to the effect of) "can't install windows on this hardware" and rolled back! I'm suprised you didn't hear the scream of frustration!

    Thanks again

    John

    Monday, June 25, 2012 7:34 AM
  • "AJohnK" wrote in message news:3a4846e8-fe8e-4dbb-b706-1b42cb1a70dd...

    Thanks for all your help - I think that I've spent (wasted) so much time that it's time to do a clean install.  I tried a repair over the weekend, it got right through almost to the end then said (words to the effect of) "can't install windows on this hardware" and rolled back! I'm suprised you didn't hear the scream of frustration!

    Thanks again

    John

     
     
     
    That does sound like a death-knell for this installation :(
    remember to back up all data to external media (if you haven't already done so) before starting the clean install.
     
    Good luck.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, June 25, 2012 11:24 AM
    Moderator