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Received MCP ID and Access Code but unable to login RRS feed

  • Question

  • Dear members,

    I have tried to find an answer to my problem in this forum, but was unable to find a solution for my issue.

    The thing is that is received my MCP ID and Access Code today from Microsoft and wanted to access the MCP member site: https://mcp.microsoft.com/mcp
    Off course when you wants to enter this page you have to first login with your Windows Live ID, which i did and then you have to enter your MCP ID and temporary access code.
    After filling in all the necessary information and clicking the "next" button i see that the site is trying to load for a while but then nothin happens. (no error messages)
    Just to be sure i also deleted all temp files, history and cookies, and tried again but still the same the site starts loading and then nothing happens.

    After this i tried to login the MCP member site using 2 different browsers but this made no difference.
    Then i read that you have to associate your Windows Live ID with you MCP, but how can i do this if i cant login to the MCP site?
    I thought that maybe if i reset my access code i would be able to unlink any existing Windows Live ID's associated to my MCP ID, so i went here: https://mcp.microsoft.com/Authenticate/ResetAccessCode/ResetAccessCode.aspx

    At this page i found out that my Windows Live ID i use to access this forum and other Microsoft area's where you have to use your Windows Live ID was not associated with my MCP ID,
    because i received an error: "We regret that we were unable to confirm your information in our system. Please confirm that your MCP ID, first name, last name and e-mail address are correct, and then try again. Please note that the e-mail address must be the same address used on your MCP profile. For assistance, contact your local Regional Service Center."

    This message brought me one step further, because this meant that Microsoft or Prometric used a different email (or live id) to associate to my MCP ID, after looking what email address was used to send the MCP ID and Access code to i saw they used my standard email address, for which i have never created a Windows Live ID.
    Then i also remembered that when i filled in all information Prometric and my training center needed i used my normal email address for which no Windows Live ID is created

    So i went back to https://mcp.microsoft.com/Authenticate/ResetAccessCode/ResetAccessCode.aspx and filled in all information again this time with the email address Microsoft and Prometric send the information to, and i received a message: "Congratulations! Your access code has been reset and was sent to your email address."
    But i never received the new access code up till now, so i tried 2 more times but still no new access code in my inbox (or spam folder).

    Now my question is how can i change the email address (for which i have no Windows Live ID created) that is associated to my MCP ID without being able to login to the MCP member site?
    Or would a workaround be to create a Windows Live ID from the email address that is used to correspond with me? Or maybe add an email addres to my existing Windows Live ID?

    Anybody has any ideas?

    Sunday, December 19, 2010 3:12 AM

Answers

  • update: i tried deleting the cookies and web browsing history, i thought it might solve this issue but nothing happened and the issue is still as it is. i will not update any more regarding this case because i don't want to hijack the original poster topic and drive it to another issue that might not represent the original poster problem. (following forum rules ;) )
    Sunday, December 19, 2010 9:21 PM
  • UPDATE

    I contacted the Microsoft Regional Service Center by phone and they told me they know about this issue.
    They send me an email, which i had to answer and provide them with some  additional information.
    After collecting all the information they will forward it to the technical department.
    They were unable to give me a time span, so i guess we just have to wait.

    P.S. the email address you use in your Prometric profile is just a contact email address and is not used to associate with your Windows Live ID.

    The Windows Live ID you use to login to the https://mcp.microsoft.com/mcp will be associated with you MCP ID after you successfully enter your MCP ID and Access Code and clicking "Next"

    Tuesday, December 21, 2010 12:08 PM

All replies

  • I have the same problem.

     

    I entered my MCP ID and access code that i just received (just passed the 70-632 exam on 16 DEC) through my email, (gmail account used to regestir the exam at the prometric center and also used as a windows LIVE ID) the page took a while to reload, but then nothing happened , no error message displayed at all.

     

    i guess i tried to access the member site more than trillion times now, using different computers and web browsers, but nothing happens. the page that asks for the MCP ID and access code re-appears without any error messages ,keeping what i entered on the MCP ID and access code fields.

     

    i emailed mcphelp@micorsoft.com and i am waiting for their reply.

     

    Sunday, December 19, 2010 6:51 AM
  • I have the same problem.

     

    I entered my MCP ID and access code that i just received (just passed the 70-632 exam on 16 DEC) through my email, (gmail account used to regestir the exam at the prometric center and also used as a windows LIVE ID) the page took a while to reload, but then nothing happened , no error message displayed at all.

     

    i guess i tried to access the member site more than trillion times now, using different computers and web browsers, but nothing happens. the page that asks for the MCP ID and access code re-appears without any error messages ,keeping what i entered on the MCP ID and access code fields.

     

    i emailed mcphelp@micorsoft.com and i am waiting for their reply.

     

    Please post back if you receive an answer. Same thing is happening to me. I just passed my first MS cert, got the MCP ID and temp. access code, but when I enter it and hit next, nothing happens. The page just reloads no error messages or anything.
    Sunday, December 19, 2010 7:46 PM
  • update: i tried deleting the cookies and web browsing history, i thought it might solve this issue but nothing happened and the issue is still as it is. i will not update any more regarding this case because i don't want to hijack the original poster topic and drive it to another issue that might not represent the original poster problem. (following forum rules ;) )
    Sunday, December 19, 2010 9:21 PM
  • I have the same problem :(

     

    Monday, December 20, 2010 10:05 AM
  • UPDATE

    I contacted the Microsoft Regional Service Center by phone and they told me they know about this issue.
    They send me an email, which i had to answer and provide them with some  additional information.
    After collecting all the information they will forward it to the technical department.
    They were unable to give me a time span, so i guess we just have to wait.

    P.S. the email address you use in your Prometric profile is just a contact email address and is not used to associate with your Windows Live ID.

    The Windows Live ID you use to login to the https://mcp.microsoft.com/mcp will be associated with you MCP ID after you successfully enter your MCP ID and Access Code and clicking "Next"

    Tuesday, December 21, 2010 12:08 PM
  • thanks for the update

    i emailed microsoft on this address mcphelp@micorsoft.com regarding the same issue, but i got no response yet.

    i am starting to get worried, is this a temporary technical issue with the MCP members site or is it a personal technical problem with our MCP IDs ?? .

    wish if someone can give us an official diagnose for the issue and a timespan for how much it will take until it is fixed.

    by the way Vincet, do you suggest that i go vist the testing center where i took the exam and discuss this issue with them? maybe they are related to the problem? (took my exam at a prometric testing center).

    Tuesday, December 21, 2010 12:52 PM
  • Just received an email from emeamcp@msdirectservices.com

    <quote>Dear Vincent,

    Thank you for your e-mail regarding your MCP benefits.

    Our support organization has been engaged and is treating this problem
    as high priority.   We apologize for the inconvenience and will contact
    you as soon as we are able to resolve the problem.

    Should you have further queries, please feel free to contact us.


    Kind Regards</quote>

    And murtada.h i dont think you have to visit the prometric test center, i think there is something wrong at the Microsoft side and not the Prometric side.
    As i said the email address you use in your Prometric profile (https://www.register.prometric.com/ChangeProfile.asp) is used to contact u only, Prometric uses this address to send you exam information and confirmation mail and this address is also used by mswwprog@microsoft.com to send your MCP ID and Access Code.

    Tuesday, December 21, 2010 1:14 PM
  • thanks for the update Vincet update us when your issue is solved, i will do too if mine is solved.
    Tuesday, December 21, 2010 1:38 PM
  • My problem is solved, just received an email from Microsoft and followed the instructions.

    This is the email:

    -------------------------------------------------------------------------------------

    Dear Vincent,

    Thank you for your e-mail regarding your MCP benefits.

    We are happy to confirm that the  MCP Secure Site access issue has
    already been solved and you should be able to enter the site
    successfully.

    To enter your MCP Secure Site, please follow the instructions below:

    • Update your Internet Explorer to the latest version.
    • Please close all messenger windows.
    • Delete cookies and temporary internet files
    • Please close all Internet Explorer windows.
    • Access to:
    https://mcp.microsoft.com/mcp
     
    Once you have arrived at the site, please click on "Sign In" and enter
    your Windows Live ID e-mail address and your password. Then click the
    "Ok" button.
     
    On the migration page, please enter the following information:

    MC ID: XXXXXXX

    Access Code: XXXXXX-XXXX-XXXX-XXXX-XXXXXXXX
     
    Once you have entered this information, please click the "Next" button.
     
    You will be taken through to your profile information. Should you have
    already created a profile (e.g. newsletter subscription) with Microsoft
    you will find these details you registered with included on this site.
    Should you prefer to provide a different e-mail-address, please follow
    the steps displayed after you have submitted this address.

    Once you have validated your e-mail, you will be taken through to your
    profile editor again. Please complete the remaining fields (or change if
    applicable) and click on “Continue”.

    You have now successfully linked your Passport to your MCP Secure Site.
    For future access, please use this Passport. The URL for your MCP Secure
    Site is:
    https://mcp.microsoft.com/mcp/

    Please let us know should you experience any issues when entering this
    information or accessing the MCP Member Site. When describing any
    issues, please be very detailed and specific and include as much
    information as possible so that we may assist you at the soonest.

    Should you have further queries, please feel free to contact us.

    Kind Regards

    --------------------------------------------------------------------------------

    Are other people also able to sign in now?

    Wednesday, December 22, 2010 5:19 PM
  • thanks for the update i confirm that the site now is working and the problem disappeared.
    • Proposed as answer by murtada.h Thursday, December 23, 2010 12:34 AM
    Thursday, December 23, 2010 12:05 AM
  • thanks for the update i confirm that the site now is working and the problem disappeared.

    Wednesday, October 19, 2011 4:47 AM
  • Dear members,

    Anybody can tell me that how can i do MCP course please help me i want to do ! this is my email: shasnainraza@live.com

    Saturday, October 29, 2011 7:34 AM
  • I have the same problem. Can somebody help me ?
    Monday, December 10, 2012 8:14 PM
  • I have the same problem. Can somebody help me ?

    Did you try the solution posted by Vincent Lier on Wednesday, December 22, 2010 5:19 PM?  If so and you are still not able to associate your Windows Live ID with your MC ID, please contact your local Microsoft Regional Service Center http://www.microsoft.com/learning/en/us/help.aspx

    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer

    Jeff Wharton
    MSysDev (C.Sturt), MDbDsgnMgt (C.Sturt), MCT, MCPD, MCSD, MCITP, MCDBA
    Blog: Mr. Wharty's Ramblings
    Twitter: @Mr_Wharty
    MC ID: Microsoft Transcript

    Monday, December 10, 2012 10:23 PM
    Moderator
  • Yes, I've already tried all described solutions and have wrote to Microsoft Regional Service, but still without results or feedbacks, maybe today I would get an answer from MS service.
    Tuesday, December 11, 2012 5:32 AM
  • Dear All,

    I was experiencing the same problem today, but luckily I found a work around for it and I hope it will work for you guys too. Here is the solution:

    1. Login to your Prometric account and change your email to one of Microsoft's web mail accounts (Hotmail, Outlook, MSN, Microsoft, etc)

    2. Login to MCP website and register your MC ID under the email you provided in your Prometric account

    It worked for me fine, and I hope the same to you guys.

    Best of luck,

    Saturday, December 22, 2012 7:48 AM
  • Thanks. It works

    Tuesday, December 25, 2012 8:48 PM