none
User Photos Not Showing On Mobile Device Contacts RRS feed

  • Question

  • I am trying to get the photos set for our Office 365 users (mail accounts) to appear in the contacts on mobile devices (both iPhone and Android).  It will not appear in either.  I have tried the following and under no condition does the photo ever appear on a mobile device.

    • Added the photo using office 365 admin center
    • Photos of 10K
    • Photos of less 150x150, 250x250 and other resolution combinations
    • Adding a photo using via the user's Outlook 365 mailbox
    • Adding a photo using the user's account via PowerShell

    It seems unrealistic to expect all our employees to have to manually add a photo on each of their mobile devices for each coworker's contact.  Why doesn't the photo get transferred from Office 365 via the Exchange account set up on the device with the rest of the contact information???

    Is there a way to get the photo to transfer to the mobile device?  If so, how???

    Tuesday, January 15, 2019 5:46 PM

All replies

  • Hi,

    Please check if the photo you changed or added was displayed correctly in Office desktop apps (Outlook, Lync etc.) on Windows. 

    If the issue only happens to view contacts in mobile devices, it is suggested to ask a question in Outlook for iOS or Outlook for Android forum for more discussion:

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_imobile-mso_o365b

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    Best Regards,
    Winnie Liang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact: tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Wednesday, January 16, 2019 6:38 AM