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Correct way to use Contracts

Question
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So I want to use CRM for our telephone support department. In the manual it recommends not to add Contracts to a Account but rather add a Account to a Contract.
"Note: Although it is possible, creating a contract from an account is not recommended. The contract does not associate to the account correctly and allotments are not recorded."
This seems pretty backwards because when a customer calls I immediately go to their account to see what they own and then image I would open a new case. We allow a certain amount of minutes per annual contract.
So can someone shed some light on what will happen if I add a Contract under an Account?
Thursday, December 29, 2011 2:22 PM
All replies
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Where did that note come from?
Jamie Miley
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Follow Me on Twitter!Thursday, December 29, 2011 3:26 PMModerator -
Where did that note come from?
Jamie Miley
Check out my about.me profile!
http://mileyja.blogspot.com
Linked-In Profile
Follow Me on Twitter!
It came out of the Help File included within CRM. Under Service- Providing Customer Service with Contracts and Cases - Work with Contracts - Create or Edit a ContactWhen I am dispirit I actually look at the Help files :)
Thursday, December 29, 2011 3:33 PM -
Interesting, i was unaware of this. So basically it wan'ts you to create the contract for the account separately and then associate it after the fact. I suppose it will just take a bit of training potentially.
Jamie Miley
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Follow Me on Twitter!Thursday, December 29, 2011 4:16 PMModerator -
So have you used the Contract feature before?Thursday, December 29, 2011 4:27 PM
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I have, I was unaware of guidance to do it this way. Did you give it a try and see what would happen?
Jamie Miley
Check out my about.me profile!
http://mileyja.blogspot.com
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Follow Me on Twitter!Monday, August 27, 2012 3:56 PMModerator