Answered by:
validation problem

Question
-
i recently downloaded sp3 and then had a major spyware, malware, virus attack on my harddrive. windows xp will not validate now and it always did before
Saturday, August 16, 2008 10:41 AM
Answers
-
Hey Adam,
Thank you for visiting the Microsoft Genuine Advantage Forum. The purpose of this forum is the support of Windows Genuine Advantage (WGA) program. Your question is off topic but I would like to provide some information which may help. Please call our PC Safety line at 1-866-PCSAFETY or (1-866-727-2338). This phone number is for virus and other security-related support free of charge. It is available 24 hours a day for the U.S. and Canada. Detailed information including selecting various regions for support can be located at: http://www.microsoft.com/protect/support/default.mspx .
Currently your computer appears massively infected with malware and viruses. Please read “Cleaning a Compromised System” @: http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx
Unfortunately the best way for eradicating malware and virus infections is to re-image your computer. This takes time but ultimately re-imaging the system may provide you with a better peace of mind. Should you take this route and need assistance please reference the following self-help articles: “How to install or upgrade to Windows XP” located @ http://support.microsoft.com/kb/316941/en-us and http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx
Now you will need HELP for fighting spyware and keeping a newly re-formatted system free from malware and viruses. Please always ensure critical updates are updated by visiting Windows update @ http://www.update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln=en-us . Next you may download Windows Defender for free. Please visit http://www.microsoft.com/windows/products/winfamily/defender/default.mspx and learn more as how Windows Defender will help thwart malware infestations. Next visit the Microsoft Security Center here: http://www.microsoft.com/security/default.mspx . There are many links here providing customers comprehensible assistance for arming them against malicious activities which lurk abound the internet.
Windows Live OneCare is a great tool for providing the following services: Antivirus & Antispyware, Online ID Protection, Firewall, Multi-PC Management, Printer Sharing and Backup and Restore features. Please visit http://onecare.live.com/standard/en-us/prodinfo/features.htm for more details. This suite will help detect and eradicate both malware and viruses from your system while silently running behind the scenes. OneCare may be purchased from Microsoft Marketplace @ http://www.windowsmarketplace.com/showcase.aspx?ctid=5&WT.mc_id=point_it_store_microsoft_a_G . This is a small price to pay for safeguarding your systems.
Next I encourage regular visits to The Microsoft Security Response Center (MSRC) blog @ http://blogs.technet.com/msrc/default.aspx . Microsoft provides a real-time way for communicating with customers as well as helping customers understand Microsoft's security response efforts.
Hopefully I have been able to guide you in the right direction.
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Monday, August 18, 2008 8:46 PM
Monday, August 18, 2008 8:46 PM
All replies
-
Once your PC is infected with a computer virus or worm, your
computer becomes compromised and nothing less than a reinstallation
of the operating system is going to work. Yes, you can try
to scan and eliminate the initial virus, but you generally
cannot undo the damage caused by the virus to the system
files. You'll need to reformat your hard drive and then
reinstall your Windows operating system.
Cleaning a Compromised System
http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx
Clean Install Windows XP
http://www.michaelstevenstech.com/cleanxpinstall.html
After restoring your system, consider installing a good
antivirus program, such as Windows OneCare. You can
try it absolutely FREE for 90 days.
http://onecare.live.com/standard/en-us/default.htm
Please note: I am not a Microsoft employee...only a voluntary forum contributor.Saturday, August 16, 2008 2:04 PMModerator -
Hey Adam,
Thank you for visiting the Microsoft Genuine Advantage Forum. The purpose of this forum is the support of Windows Genuine Advantage (WGA) program. Your question is off topic but I would like to provide some information which may help. Please call our PC Safety line at 1-866-PCSAFETY or (1-866-727-2338). This phone number is for virus and other security-related support free of charge. It is available 24 hours a day for the U.S. and Canada. Detailed information including selecting various regions for support can be located at: http://www.microsoft.com/protect/support/default.mspx .
Currently your computer appears massively infected with malware and viruses. Please read “Cleaning a Compromised System” @: http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx
Unfortunately the best way for eradicating malware and virus infections is to re-image your computer. This takes time but ultimately re-imaging the system may provide you with a better peace of mind. Should you take this route and need assistance please reference the following self-help articles: “How to install or upgrade to Windows XP” located @ http://support.microsoft.com/kb/316941/en-us and http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx
Now you will need HELP for fighting spyware and keeping a newly re-formatted system free from malware and viruses. Please always ensure critical updates are updated by visiting Windows update @ http://www.update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln=en-us . Next you may download Windows Defender for free. Please visit http://www.microsoft.com/windows/products/winfamily/defender/default.mspx and learn more as how Windows Defender will help thwart malware infestations. Next visit the Microsoft Security Center here: http://www.microsoft.com/security/default.mspx . There are many links here providing customers comprehensible assistance for arming them against malicious activities which lurk abound the internet.
Windows Live OneCare is a great tool for providing the following services: Antivirus & Antispyware, Online ID Protection, Firewall, Multi-PC Management, Printer Sharing and Backup and Restore features. Please visit http://onecare.live.com/standard/en-us/prodinfo/features.htm for more details. This suite will help detect and eradicate both malware and viruses from your system while silently running behind the scenes. OneCare may be purchased from Microsoft Marketplace @ http://www.windowsmarketplace.com/showcase.aspx?ctid=5&WT.mc_id=point_it_store_microsoft_a_G . This is a small price to pay for safeguarding your systems.
Next I encourage regular visits to The Microsoft Security Response Center (MSRC) blog @ http://blogs.technet.com/msrc/default.aspx . Microsoft provides a real-time way for communicating with customers as well as helping customers understand Microsoft's security response efforts.
Hopefully I have been able to guide you in the right direction.
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Monday, August 18, 2008 8:46 PM
Monday, August 18, 2008 8:46 PM