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How to get the reply email status RRS feed

  • Question

  • Hi All,

    In a workflow I am sending an email to a candidate. If the candidate will replay to the email then I will proceed to the next step.

    In workflow how I will able to know, does the candidate reply to that same email or not (CRM 2011)?

    Regards,

    Priya.

    Friday, May 11, 2012 7:21 AM

Answers

  • Priya,

    You can check the Tracking Token of the email. If the candidate reply to the original email, it will have the same Tracking Token (eg: CRM:213145).

    Hope this helps.


    Dimaz Pramudya - CRM Developer - CSG (Melbourne) www.xrmbits.com http://twitter.com/xrmbits

    Friday, May 11, 2012 10:19 AM

All replies

  • Is your CRM environment behaving OK performance wise. I mean does your CRM goes down (unavailable) due to performance issues on your SQL Server side. You can try setting up trace on CRM or trying sql profiling. It is hard to find the real error behind the message. It could be unavailability of your CRM, may be high memory consumption of SQL Server and running very slow.
    turnpin
    Friday, May 11, 2012 7:48 AM
  • Similar and helpful thread which could serve your purpose

    Cheers, Francis Edwin My Blog: http://astutecrm.wordpress.com/ Twitter: https://twitter.com/astutecrm/

    Friday, May 11, 2012 10:15 AM
  • Priya,

    You can check the Tracking Token of the email. If the candidate reply to the original email, it will have the same Tracking Token (eg: CRM:213145).

    Hope this helps.


    Dimaz Pramudya - CRM Developer - CSG (Melbourne) www.xrmbits.com http://twitter.com/xrmbits

    Friday, May 11, 2012 10:19 AM
  • Hi,

    Thanks for your replay.

    But I am getting some times duplicate records.

    • Marked as answer by PriyaSwain Wednesday, May 16, 2012 11:34 AM
    • Unmarked as answer by PriyaSwain Wednesday, May 16, 2012 11:34 AM
    Wednesday, May 16, 2012 11:31 AM
  • Hi Dimaz,

    Thanks for your Idea.

    After activating the Tracking token in email in a custom workflow I am able to achieve my requirement.

    Wednesday, May 16, 2012 11:34 AM