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Office NOT GENUINE RRS feed

  • Question

  • I recently purchased a used Lenovo lap top that had Office Enterprise 2007 installed.  Immediately I rec'd an error message stating that Office was not genuine.  Thinking it was an illegal product, I UNINSTALLED it and purchased Office Standard 2007 and installed it properly.  As far as I know, it validated properly and naturally, loaded properly when installed using the license key.  The next day it started giving me the SAME error message.  Why?  What can I do about it?  This is really upsetting, considering I paid extra to get it ON the computer, and NOW paid for the product again, only to get the same message.  I have included the diagnosis report.  If I can't get rid of the error message, will I still get the updates?  Will it continue to work?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-XRK4P-X74WT-HTQ4B
    Windows Product Key Hash: ekJRaoDGGTII0cgtSsTcKOA27FI=
    Windows Product ID: 76487-640-8745326-23989
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {802D8927-9AB3-4AFE-A06C-6D29BC880882}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{802D8927-9AB3-4AFE-A06C-6D29BC880882}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HTQ4B</PKey><PID>76487-640-8745326-23989</PID><PIDType>1</PIDType><SID>S-1-5-21-583907252-1547161642-1801674531</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>19514TU</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>79ETE3WW (2.23 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080912000000.000000+000</Date></BIOS><HWID>1DC83007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>KCTInc</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>1A8EAEE8335B712</Val><Hash>+BZRt2cSSg9TU4/VGsRQBhrE7wg=</Hash><Pid>81607-905-7695573-64050</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: E713:HITACHI, Ltd|E713:HITACHI, Ltd|E713:HITACHI, Ltd|13E3F:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    • Edited by philpa Wednesday, October 21, 2009 3:20 AM
    Wednesday, October 21, 2009 2:38 AM

Answers

  • Hello philpa,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Your current installation of Office Standard 2007 is a Genuine retail license installation. :-)

    If you are still seeing the nongenuine notices, then we have a little more clean-up to do from the nongenuine Office installation.

    First, see if just visiting www.microsoft.com/genuine and clicking Validate Windows does the trick.  Restart after validating and use Office normally to see if the notices are gone.

    If not, please refer to this MS KB article http://support.microsoft.com/kb/903275, and scroll down to the "Method 2" section and run the MS FixIt that you see there.  Restart, revisit www.microsoft.com/genuine to Validate, then test Office to see if the messages are gone.

    Post back to let us know how you do :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 22, 2009 6:31 PM
    Thursday, October 22, 2009 3:15 AM

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question.

    Thank you!

     

    Diagnostics Tool Information:

    The Microsoft Genuine Advantage Diagnostic Tool provides detailed information about the Microsoft Genuine Advantage components and settings currently on your system.  The tool allows you to diagnose and automatically resolve problems in some cases.

    The data you choose to collect with this tool does not contain any information that can personally identify you and can be fully reviewed before being sent to Microsoft Support.


    Carey Frisch
    Wednesday, October 21, 2009 2:53 AM
  • Thanks, I added it. 
    Wednesday, October 21, 2009 3:00 AM
  • Hello philpa,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine

    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Your current installation of Office Standard 2007 is a Genuine retail license installation. :-)

    If you are still seeing the nongenuine notices, then we have a little more clean-up to do from the nongenuine Office installation.

    First, see if just visiting www.microsoft.com/genuine and clicking Validate Windows does the trick.  Restart after validating and use Office normally to see if the notices are gone.

    If not, please refer to this MS KB article http://support.microsoft.com/kb/903275, and scroll down to the "Method 2" section and run the MS FixIt that you see there.  Restart, revisit www.microsoft.com/genuine to Validate, then test Office to see if the messages are gone.

    Post back to let us know how you do :-)


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 22, 2009 6:31 PM
    Thursday, October 22, 2009 3:15 AM
  • Thank you so much.  I deeply appreciate it.  I HAVE done the first step of validating Windows.  I will see how it does and let you know.  I feel much better about it.

    Friday, October 23, 2009 3:29 AM
  • Hello philpa,

    I would like to call your attention to something that technically is a problem now but could also become a real problem later on.

    Your used Lenovo laptop came with XP Pro on it.  The license for XP Pro that is installed is a Volume License, a type of license that larger businesses and other organizations use to help them manage a large number of computers with Windows installed.

    At the moment this Volume Licensing installation of Windows XP Pro is reporting as Genuine because the company that owns the product key used to install Windows still has a current Volume Licensing Agreement (VLA) with Microsoft.  The problem is that your use of this license is a nongenuine use, because you are not associated with that company.  Assuming you purchased this computer used directly from the company whose Volume License is on the computer, before selling it to you, they should have erased their Volume Licensing installation, and, if the computer came from Lenovo with an OEM license for Windows, they should have put that license installation back on the computer, or at least should have given you the reinstallation discs to do so yourself.

    The good news is that if the computer has a Certificate of Authenticity (CoA) on it (on the bottom if it is a laptop), then it's almost a certainty that the computer is still licensed to run the version and edition of Windows listed on the CoA.  If it has a CoA, check at the Lenovo support site, or call their customer service number, to see if you can order the recovery/reinstallation discs, so when the time comes you will be able to put the genuine Windows license back onto the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, October 23, 2009 1:09 PM