none
Windows not genuine??? RRS feed

  • Question

  • Hi,

    I have been using my Windows 7 laptop since Dec-09 without issue, last week I installed SP1 and since then I periodically get the windows is not geniune error message, unsure why?

    It has an oem licence on the bottom of the laptop and this is the key that has been used to build the laptop.

    Can you help?

    Thanks,

    Dave

    Monday, July 11, 2011 8:20 PM

Answers

  • "boyinabubble" wrote in message news:a6c7d266-32c6-4395-b863-d392a3490336...

    Thanks for your help with Noel.

    I am using Symantec End Point Protection. The definitions seem up to date as of yesterdays files. What can I do?

    Dave


    It's VERY tempting to say 'get rid of Symantec'! - but that may not be the whole story....
    What other Anti-Virus software has EVER been installed on that machine - including what was supplied pre-installed?
    Many AV's will interfere with each other, and Norton particularly is notorious for leaving dross behind that if not properly cleared will interfere with any other anti-virus (including a reinstall of the same one!)
    You need to search through your Program files folder for what has been installed/uninstalled, and then use the appropriate Removal tools from each AV manufacturer to remove the dregs, and then you may find that you need to reinstall Symantec (<shiver>) or another AV.
    Can I ask why you are using SEPP?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 11, 2011 10:37 PM
    Moderator

All replies

  • And here is my diagnostic report from the tool...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WWYF9-R9DCR-QB9CK
    Windows Product Key Hash: 9qUnykN7Dhap+p4EDDmqAMCqFfM=
    Windows Product ID: 00371-OEM-8992671-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {DF231836-AC5B-4A3E-931E-0656EC9B5757}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
     
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
     
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
     
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
     
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
     
    Browser Data-->
    Proxy settings: default.proxy.fs.fujitsu.com:80
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
     
    File Scan Data-->
     
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DF231836-AC5B-4A3E-931E-0656EC9B5757}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QB9CK</PKey><PID>00371-OEM-8992671-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-3212896796-3359613588-3586807921</SID><SYSTEM><Manufacturer>FUJITSU</Manufacturer><Model>LIFEBOOK P8110</Model></SYSTEM><BIOS><Manufacturer>FUJITSU // Phoenix Technologies Ltd.</Manufacturer><Version>Version 1.07 </Version><SMBIOSVersion major="2" minor="4"/><Date>20090918000000.000000+000</Date></BIOS><HWID>57543F07018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
     
    Spsys.log Content: 0x80070002
     
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
     
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700007-02-2057-7600.0000-0032010
    Installation ID: 004613672665789880229621772414167594034324089774136626
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: QB9CK
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/07/2011 21:25:34
     
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:8:2011 13:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
     
     
    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAIAAAABAAAABQABAAEAeqhu7Pz7fu0Mln4fqK4eb46kZgY8CaRZaHVGyg==
     
    OEM Activation 1.0 Data-->
    N/A
     
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            FUJ           FJNB203 
      FACP            FSC           PC      
      HPET            FUJ           FJNB203 
      BOOT            FUJ           FJNB203 
      MCFG            FUJ           FJNB203 
      SSDT            FUJ           FJNB203 
      SSDT            FUJ           FJNB203 
      SSDT            FUJ           FJNB203 
      SLIC            FSC           PC      
      SSDT            FUJ           FJNB203 
     

    Monday, July 11, 2011 8:28 PM
  • "boyinabubble" wrote in message news:763cf5bb-9337-4a9a-9738-d17a16b89b8e...

    And here is my diagnostic report from the tool...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
     
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WWYF9-R9DCR-QB9CK
    Windows Product Key Hash: 9qUnykN7Dhap+p4EDDmqAMCqFfM=
    Windows Product ID: 00371-OEM-8992671-00007
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048 
     
     


    The system appears to be properly activated and validated - it's likely that your problem is caused by a race condition that can exist between the Anti-Virus, and the Software Protection service.
    What AV are you using?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 11, 2011 9:51 PM
    Moderator
  • Thanks for your help with Noel.

    I am using Symantec End Point Protection. The definitions seem up to date as of yesterdays files. What can I do?

    Dave

    Monday, July 11, 2011 9:57 PM
  • "boyinabubble" wrote in message news:a6c7d266-32c6-4395-b863-d392a3490336...

    Thanks for your help with Noel.

    I am using Symantec End Point Protection. The definitions seem up to date as of yesterdays files. What can I do?

    Dave


    It's VERY tempting to say 'get rid of Symantec'! - but that may not be the whole story....
    What other Anti-Virus software has EVER been installed on that machine - including what was supplied pre-installed?
    Many AV's will interfere with each other, and Norton particularly is notorious for leaving dross behind that if not properly cleared will interfere with any other anti-virus (including a reinstall of the same one!)
    You need to search through your Program files folder for what has been installed/uninstalled, and then use the appropriate Removal tools from each AV manufacturer to remove the dregs, and then you may find that you need to reinstall Symantec (<shiver>) or another AV.
    Can I ask why you are using SEPP?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 11, 2011 10:37 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Friday, July 15, 2011 7:02 PM