What normalization rules are used when? RRS feed

  • Question

  • I'm struggeling with number handling, and tries to figure out at what occasions the different rule sets are used.
    There is the "Company_Phone.." file, location profile for the user and location profile for the mediation server.

    When are each set used for incoming and outgoing calls, are they combined or is just one of them used for each call?

    Thursday, June 4, 2009 7:35 PM

All replies

  • There article may help clear up some confusion:

    Basically the "Company_Phone..." text file is used by the Address Book Service and is applied to numbers stored in Active Directory objects, Outlook contacts, and used in RCC-only deployments.  Enterprise Voice deployments certainly require the Normalization Rules to be created and configured under the Location Profiles.  But in order for numbers populated in AD to appear in OC and be used they must be normalized into E.164 format, which is accomplished with the ABS configuration file.

    So short answer is for EV deployment you should configure rules in BOTH places.  If not using EV but want numbers normalized for RCC or some other strange reason, then the ABS config file is the only place to do that.
    Jeff Schertz, PointBridge | MVP | MCITP: Enterprise Messaging | MCTS: OCS
    Thursday, June 4, 2009 8:05 PM
  • Hi Peter,

    Pretty common question.

    Company_phone file is used to normalise the address book that is download to the client and normalizes the phone numbers that are taken from AD. Here is a good blog that talks about this aspect http://blogs.pointbridge.com/Blogs/schertz_jeff/Pages/Post.aspx?_ID=17.

    Location profile normalization rules normalizes number input manually at the client, this is either the default for the pool or in R2 you can set this per user.

    The location profile and normalization rules set at the medation server is for inbound calls.

    Hope this helps. Your right, this can be confusing to someone new to OCS.

    Thursday, June 4, 2009 8:12 PM