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Rolling back to xp home RRS feed

  • Question

  • We have a Dell with the original xp home edition.  When the computer went out for service, it came back with xp pro installed.  Now the genuine advantage message comes up, and we get to deal with that hassle.

    I would like to roll back to our licensed home edition, and don't know where the disks that came with it are.  Can this happen?

    Failing that, I would like to install my licensed xp pro hard drive from my busted pentium 3 which I destroyed while trying to replace the cpu fan.  Needless to say, this makes me nervous-after destroying my old faithful, which was slow but stable, I don't want to mess around in the innards of a newer computer without knowing what I'm doing.
    Friday, May 22, 2009 4:41 PM

Answers

  • Good Morning XPhomy :-),

    Thank you for visiting our forum today. This happens frequently. Unfortunately you won't be able to "Roll Back" to Windows XP Home. This will require a complete hard drive reformating and reinstalling XP Home from scratch. The guidance I have is please visit the repair facility and speak with the head manager. Take your computer and show them the system has been installed with a blocked volume licensing key "VLK" or maybe it was a "Key'gened" key. Do you have the original software which came with your Dell computer? OEM Manufacturers usually include the recovery version of Windows on a hidden partion of the computer. There may be a possibility that this was wipped out when the technician reformated the system. Either way it is too late now to know if the recovery partion was even included on your computer unless you call Dell for verification. Request them to refund your monies. If you don't have the media you can contact Dell Customer support and request them to send you the recovery media. 



    Welcome To Dell Support
     
    http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

    Dell Community Forums

    http://en.community.dell.com/

    Request Backup Discs

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1


    Unfortunately this will take a little bit of time.  Another consideration would be is to ask them to give you an OEM System builder version of Windows and install it. Next you can also let them know you will file a piracy report by visiting http://www.microsoft.com/piracy


    Take care,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, May 22, 2009 5:45 PM
    Friday, May 22, 2009 5:44 PM

All replies

  • Good Morning XPhomy :-),

    Thank you for visiting our forum today. This happens frequently. Unfortunately you won't be able to "Roll Back" to Windows XP Home. This will require a complete hard drive reformating and reinstalling XP Home from scratch. The guidance I have is please visit the repair facility and speak with the head manager. Take your computer and show them the system has been installed with a blocked volume licensing key "VLK" or maybe it was a "Key'gened" key. Do you have the original software which came with your Dell computer? OEM Manufacturers usually include the recovery version of Windows on a hidden partion of the computer. There may be a possibility that this was wipped out when the technician reformated the system. Either way it is too late now to know if the recovery partion was even included on your computer unless you call Dell for verification. Request them to refund your monies. If you don't have the media you can contact Dell Customer support and request them to send you the recovery media. 



    Welcome To Dell Support
     
    http://support.dell.com/support/index.aspx?c=us&l=en&s=gen

    Dell Community Forums

    http://en.community.dell.com/

    Request Backup Discs

    http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1


    Unfortunately this will take a little bit of time.  Another consideration would be is to ask them to give you an OEM System builder version of Windows and install it. Next you can also let them know you will file a piracy report by visiting http://www.microsoft.com/piracy


    Take care,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, May 22, 2009 5:45 PM
    Friday, May 22, 2009 5:44 PM
  • ok, thanks for the answer.  We will reinstall or get a new license.  The individual making the change was a student amateur, and he's moved, so it will be hard to track him.
    Friday, May 22, 2009 6:17 PM