Answered by:
activation/validation issue with Office XP Pro 2002

Question
-
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 55274-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {3F5278D6-5238-4D75-B1CC-37B5B9EC2A02}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A
Version: N/A
WGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 101 Not Activated
Microsoft Office XP Professional - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3F5278D6-5238-4D75-B1CC-37B5B9EC2A02}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1068852178-97904200-3587496518</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension XPS </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20030428000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>D50633E701848063</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell DIMENSION DIMXPS</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>82F13E25AB02DB2</Val><Hash>c+tzQ5tgLQJfbw7V/wK0yplMPGw=</Hash><Pid>54186-760-7477377-17557</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
Windows Activation Technologies-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1B1CD:Dell Inc|1B1CD:Microsoft Corporation
Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System
OEM Activation 2.0 Data-->
N/A
My Office does not validate. When I try to run the activation wizard, it says the software is actived. I see from the diagnostic above that somewhere the Office status is not activated. Is there any way to fix this without deinstalling and reinstalling? I see from other posts that that seems to be a popular answer to questsion. We moved last year and I have no idea where my install disks are.Thursday, March 11, 2010 2:06 AM
Answers
-
Thank you, Method 2 worked great!
- Marked as answer by totally_befuddled Thursday, March 11, 2010 3:20 AM
Thursday, March 11, 2010 3:18 AM
All replies
-
Hello totally_befuddled,
Here is a snippet of your mgadiag report:
OGA Data-->
Office Status: 101 Not Activated
Microsoft Office XP Professional - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005
When a longtime installation of Office XP or Office 2003 starts to have a "split personality" about whether it is activated or not, that is an indicator of possible corruption or damage to the Office license file. Uninstalling/reinstalling will not address this problem because the Office installation routine does not remove or overwrite the license file.
Please work your way thru the Methods in this MS KB article: http://support.microsoft.com/kb/903275.
Many people have posted back telling us that running the MS FixIt in Method 2 corrected the problem.
Please post back to let us know how you did :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxpThursday, March 11, 2010 2:20 AM -
Thank you, Method 2 worked great!
- Marked as answer by totally_befuddled Thursday, March 11, 2010 3:20 AM
Thursday, March 11, 2010 3:18 AM