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Changes to the recognition system and the consequences RRS feed

  • General discussion

  • Hi,

    following the reactions to the recent changes to the recognition system, it seems to me that a lot of people were surprised by these changes and/or their consequences, some were even angry about it. It think this could have turned out differently, if these changes would have been the result of an open discussion with the community, rather than a decision behind closed doors and an announcement to the community.

    I'm aware that the people responsible for the forums are generally open for suggestions, which sometimes even lead to quick adjustments and fixes. That's good. But its kind of a "Here is your food. If you don't like it, you may have some salt and pepper."-approach.

    This place relies heavily on people who come here regularly and spend a lot of time and effort helping other people. I think we can agree that without them, the value of these forums would be a small fraction of what it is now.

    Therefore i think it wouldn't be over the top, to give them the chance (and responsibility) to be a part of the decision process, when it comes to substantial changes in these forums. That doesn't mean that Microsoft resp. its representatives, as owner of these forums, wouldn't have the last say about things. Of course they would. But it would mean consulting the community in an early planning stage, when there is a practical chance to influence things, rather than informing them later, when there is only room for minor adjustments. 

    Lets not forget that we have a huge and unique accumulation of experts from various areas here. Why not utilize this enormous amount of knowledge? Why not describe the problem or the necessity for a change to them and see what they come up with?

    These forums are all about people getting involved. Involve them.


    Another issue
    that surfaced in the discussions about the new recognition system, is that there is obviously some dissatisfaction about the way some moderators behave, especially when it comes to marking answers. I think it would be wise to address that. Moderators who are irresponsibly or carelessly using their "powers" are poison for a community. Even if they do what they do just because they don't know better, one should think about how to prevent that.

    I think there should be a way to give feedback to a moderator. In my opinion, the current "Report As Abuse" -function is not apt for that, because the options there seem more related to the contents of a post, rather than what a moderator did with it.

    So my suggestion would be implementing a way to send messages (questions, complaints) directly to a moderator via the forums system, targeting moderators who are simply not aware that people disagree with a decision. Or there could be some kind of rating system, which would allow users to rate moderators. Being a moderator myself, i'm aware that the latter could easily be abused if it's not done right, so one would have to think carefully on how to implement that. 

    Also, there should be an easy way to report moderators to the forums owner, targeting moderators who won't listen. To prevent a misuse of this function it should be required to reasonably substantiate the report and there should be consequences for abusing it. 

    I think such measures could improve the forum experience for all of us and make people even more willing to come and stay here.

    thanks, Denniver


    Blog: http://bytecookie.wordpress.com

    Hilf mit und markiere hilfreiche Beiträge als "Hilfreich" und Beiträge die deine Frage ganz oder teilweise beantwortet haben als "Antwort".
    Wednesday, July 20, 2011 6:59 PM

All replies

  • Thanks for all the well thought out feedback Denniver. While we didn't broadly distribute and share our plans, we did take time to use a number of channels to help flesh out and give feedback on the systems we've been implementing. We'll definitely try to broaden that in future feature work as you're right, there is a lot of knowledge in our community.

     

    Friday, July 22, 2011 12:42 AM
  • Another issue that surfaced in the discussions about the new recognition system, is that there is obviously some dissatisfaction about the way some moderators behave, especially when it comes to marking answers. I think it would be wise to address that. Moderators who are irresponsibly or carelessly using their "powers" are poison for a community. Even if they do what they do just because they don't know better, one should think about how to prevent that.

    I think there should be a way to give feedback to a moderator. In my opinion, the current "Report As Abuse" -function is not apt for that, because the options there seem more related to the contents of a post, rather than what a moderator did with it.

    So my suggestion would be implementing a way to send messages (questions, complaints) directly to a moderator via the forums system, targeting moderators who are simply not aware that people disagree with a decision. Or there could be some kind of rating system, which would allow users to rate moderators. Being a moderator myself, i'm aware that the latter could easily be abused if it's not done right, so one would have to think carefully on how to implement that. 

    Also, there should be an easy way to report moderators to the forums owner, targeting moderators who won't listen. To prevent a misuse of this function it should be required to reasonably substantiate the report and there should be consequences for abusing it. 

    Great topic Denniver - I agree with your suggestion.

    I know I was searching for a way to provide feedback - when I chose 'suggestions and feedback for the forum' (but I still don't believe that is the right place).


    BlueSky2010
    Please help and appreciate others by using these features: "Propose As Answer", "Vote As Helpful" and "Mark As Answer"

    Tuesday, February 14, 2012 6:14 PM
  • Another issue that surfaced in the discussions about the new recognition system, is that there is obviously some dissatisfaction about the way some moderators behave, especially when it comes to marking answers. I think it would be wise to address that. Moderators who are irresponsibly or carelessly using their "powers" are poison for a community. Even if they do what they do just because they don't know better, one should think about how to prevent that.

    I think there should be a way to give feedback to a moderator. In my opinion, the current "Report As Abuse" -function is not apt for that, because the options there seem more related to the contents of a post, rather than what a moderator did with it.

    So my suggestion would be implementing a way to send messages (questions, complaints) directly to a moderator via the forums system, targeting moderators who are simply not aware that people disagree with a decision. Or there could be some kind of rating system, which would allow users to rate moderators. Being a moderator myself, i'm aware that the latter could easily be abused if it's not done right, so one would have to think carefully on how to implement that. 

    Also, there should be an easy way to report moderators to the forums owner, targeting moderators who won't listen. To prevent a misuse of this function it should be required to reasonably substantiate the report and there should be consequences for abusing it. 

    Great topic Denniver - I agree with your suggestion.

    I know I was searching for a way to provide feedback - when I chose 'suggestions and feedback for the forum' (but I still don't believe that is the right place).


    BlueSky2010
    Please help and appreciate others by using these features: "Propose As Answer", "Vote As Helpful" and "Mark As Answer"

    I am 100% with you !
    I miss the possibility to send "Private Messages" to other discussion Partners for Off -topic Talk or to begin Friendship.

    Even I miss the possibility to ask the Moderator why he/she is choking Threads or Discussions , marking the wrong Answer or Move Threads.

    Where is the Microsoft devision who i can complain about a Moderator?

    Where can i find Rules for Moderators?


    Please click “Mark as Answer” if my post answers your question and click Vote as Help if my Post helps you.
    Bitte markiere hilfreiche Beiträge von mir als Hilfreich und Beiträge die deine Frage ganz oder teilweise beantwortet haben als Antwort.
    My PowerShell Blog http://www.admin-source.info
    [string](0..21|%{[char][int]([int]("{0:d}" -f 0x28)+('755964655967-86965747271757624-8796158066061').substring(($_*2),2))})-replace' '


    Wednesday, May 2, 2012 7:02 AM
  • moderation guidelines oyu can find here: http://social.technet.microsoft.com/wiki/contents/articles/1034.moderating-microsoft-forums.aspx

    i believe the intended way to complain is either using the feedback option on the bottom of the page or the "report as abuse"

    Wednesday, May 2, 2012 3:38 PM
    Answerer
  • Thank you for this Links, very helpfull (vote up).

    Do the Moderators know this Link too? ;-))

    I think to complain over the feedback option or the "report as abuse" is the hard way... but is a good suggestion!
    I think best would be to complain direct to the Moderator. If the Moderator  and Protester are not agree, the second Step is to go to the Microsoft officals.
    But you can´t contact the Moderator direct, cause a Private Message function is missing and there is no extra Moderator E-Mail adress (explicit for each Moderator).

    (With Moderators I mean even the Microsoft staff which act so!)


    Please click “Mark as Answer” if my post answers your question and click Vote as Help if my Post helps you.
    Bitte markiere hilfreiche Beiträge von mir als Hilfreich und Beiträge die deine Frage ganz oder teilweise beantwortet haben als Antwort.
    My PowerShell Blog http://www.admin-source.info
    [string](0..21|%{[char][int]([int]("{0:d}" -f 0x28)+('755964655967-86965747271757624-8796158066061').substring(($_*2),2))})-replace' '


    Thursday, May 3, 2012 6:03 AM