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WGA Fails after Security Essentials upgrade RRS feed

  • Question

  • Security Essentials will not load now and Genuine Advantage tests either hang or fail.  Windows 7 Ultimate - Legitimate installation running for months before this issue.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TQ8TV-YJ84P-PP48H
    Windows Product Key Hash: +QlFfklxoeQEwlYX752rfjFreL0=
    Windows Product ID: 00426-948-1400711-85017
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {9450D2B0-AB4C-49F1-9AA4-F0A010690B24}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9450D2B0-AB4C-49F1-9AA4-F0A010690B24}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PP48H</PKey><PID>00426-948-1400711-85017</PID><PIDType>5</PIDType><SID>S-1-5-21-749886867-103138426-950150972</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0301</Version><SMBIOSVersion major="2" minor="6"/><Date>20110916000000.000000+000</Date></BIOS><HWID>FC783107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17776</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-948-140071-00-1033-7601.0000-1502012
    Installation ID: 002152170986460265224186216660352610887255796211120534
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PP48H
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/30/2012 7:27:58 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:30:2012 14:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80080005
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAEAAgABAAEAAgACAAAAAgABAAEAHKICOXqkfOkaXXbFmCIOp6yLvOJfUA6s8Foucw==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC
    

    Thursday, May 31, 2012 2:39 AM

Answers

  • I will go to the MSE forum as a system restore from the point before the MSE update fixed all issues.

    Thanks to all for the help!

    Saturday, June 2, 2012 5:49 PM
  • I believe your issue is not related to any Microsoft Genuine Advantage issue.  For troubleshooting an installation issue with Microsoft Security Essentials, try posting to the experts in the dedicated Microsoft Security Essentials Forum.

    Carey Frisch

    Friday, June 1, 2012 4:24 AM
    Moderator
  • "buckeye79" wrote in message news:c1f1dc7e-577e-4386-80fa-665b9cabb7f6...
    Managed to get Security Essentials uninstalled, but still can not reinstall it same 0x80070643 error.  I also get an error on windows startup now complaining about No Security Client.
     
    The 643 error is fairly generic - and is often caused by corruption problems in the Windows Updates area.
    I would suggest posting for assistance in the Answers forums for Windows Updates, rather than MSE.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 1, 2012 7:39 AM
    Moderator

All replies

  • Windows is licensed.

    License Status: Licensed

    Try validation at

    http://www.microsoft.com/genuine/validate/default.aspx

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Thursday, May 31, 2012 4:16 AM
    Answerer
  • "buckeye79" wrote in message news:f0efc5e5-b702-43d5-9668-b78e8f1a8feb...

    Security Essentials will not load now and Genuine Advantage tests either hang or fail.  Windows 7 Ultimate - Legitimate installation running for months before this issue.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TQ8TV-YJ84P-PP48H
    Windows Product Key Hash: +QlFfklxoeQEwlYX752rfjFreL0=
    Windows Product ID: 00426-948-1400711-85017
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    
    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    
    Other data-->
    
    SYSTEM><Manufacturer>System 
    manufacturer</Manufacturer><Model>System Product 
    Name</Model></SYSTEM>
    <BIOS><Manufacturer>American Megatrends 
    Inc.</Manufacturer><Version>0301</Version><SMBIOSVersion 
    major="2" 
    minor="6"/><Date>20110916000000.000000+000</Date></BIOS>
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: PP48H
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 5/30/2012 7:27:58 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:30:2012 14:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80080005
    HealthStatus Bitmask Output:
    

     
     
    As Colin says, please see what happens if you attempt validation  - your system appears to be properly activated.
    There is a minor error in the WAT area, which should be cleared by manual validation
     
    However, you do have one definite problem - your installation of Office XP is counterfeit.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 31, 2012 9:41 AM
    Moderator
  • Yes that is the url that Security Essentials sends me to.  The Green circle on that page spins for awhile then appears to hang.  After some time it comes back with the message "Windows Validation was interrupted".

    Following the Troubleshooting advice it says to delete KB971033 and reinstall the update.  I do that and it hangs and comes back with the same "Windows Validation was interupted" message.  This is with IE9 and current on all updates.

    I will remove the office xp.

    Thanks.

    Friday, June 1, 2012 1:42 AM
  • Visit Genuine Microsoft Software – Diagnostic Site and click on Start Diagnostics, then restart your computer.  Does this correct the issue?

    Carey Frisch

    Friday, June 1, 2012 1:58 AM
    Moderator
  • Passed all tests, after reboot still the same symptoms.
    Friday, June 1, 2012 2:23 AM
  • Try this download page.


    Carey Frisch

    Friday, June 1, 2012 2:54 AM
    Moderator
  • The download fails to install with error code 0x80070643.  It directs me to this page.

    http://windows.microsoft.com/en-US/windows/products/security-essentials/support?mkt=en-us&hr=0x80070643

    I then find the error code on this page.

    http://windows.microsoft.com/en-US/windows/i-cant-install-microsoft-security-essentials

    I follow all instructions (disable startup items, disable non microsoft services ...) No luck.

    One intresting thing is I go into control panel to just remove Security Essentials entirely and I find it's listed twice.  I go to remove the first one listed and unintall fails with 0x80070643.  The error leads me to the same pages as above.  I go to uninstall the second one listed and it says I'm trying to run a 32bit program on a 64 bit OS and fails.  Not sure how a 32bit version could have ever ben installed on this PC.

    Maybe if I could uninstall both I could reinstall Security Essentials.  Again this was working fine for months until now.

    Friday, June 1, 2012 3:24 AM
  • Managed to get Security Essentials uninstalled, but still can not reinstall it same 0x80070643 error.  I also get an error on windows startup now complaining about No Security Client.
    Friday, June 1, 2012 4:11 AM
  • I believe your issue is not related to any Microsoft Genuine Advantage issue.  For troubleshooting an installation issue with Microsoft Security Essentials, try posting to the experts in the dedicated Microsoft Security Essentials Forum.

    Carey Frisch

    Friday, June 1, 2012 4:24 AM
    Moderator
  • "buckeye79" wrote in message news:c1f1dc7e-577e-4386-80fa-665b9cabb7f6...
    Managed to get Security Essentials uninstalled, but still can not reinstall it same 0x80070643 error.  I also get an error on windows startup now complaining about No Security Client.
     
    The 643 error is fairly generic - and is often caused by corruption problems in the Windows Updates area.
    I would suggest posting for assistance in the Answers forums for Windows Updates, rather than MSE.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 1, 2012 7:39 AM
    Moderator
  • I am unsure which forum this issue should be directed to. Since the issue is with installing MSE, my first choice would be to direct you to the MSE forum as Carey suggested.  However, if Noel is correct (and he usually is) then Windows Update forum may be the proper forum.

    You may want to post to the MSE forum but be sure to mention the 643 error and that it may be related to corruption in Windows Updates.

    (I have marked both Carey and Noel's post as the Answer for this thread since both suggestions seem to have merit).


    Darin MS

    Friday, June 1, 2012 4:18 PM
  • I will go to the MSE forum as a system restore from the point before the MSE update fixed all issues.

    Thanks to all for the help!

    Saturday, June 2, 2012 5:49 PM