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proof of activation of office RRS feed

  • Question

  • I tried to download maps for Outlook and get an error message on the genuine microsoft product validation.  The error indicates the product is not activated.  Outlook indicates it has been activated.  I purchased my copy of Office from Dell.  They have looked at the issue and believe it to be a Microsoft problem, and have directed me to this site to leave a message. 

    How do I activate the product when it has alreadybeen activated?

    Sunday, June 18, 2006 8:37 PM

Answers

  • Richabel,

    Follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Monday, June 19, 2006 1:20 AM

All replies

  • Richabel,

    Follow these steps for assistance:

    Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Monday, June 19, 2006 1:20 AM
  • TYhis did not resolve the problem.  I ran the link copied the information and answered the questions and sent them in a reply.  I haven't received any other information, and am still getting the validation error, and it indicates the program hasn't been activated.

    Checking the all of the office programs they show they have been activated, and I have no problem downloadinfg and installing updates.

    I had Dell look at the system and they believe it is a Microsoft problem.

    This is the error:

    Microsoft Office XP Small Business: Validation Incomplete: Office Must Be Activated

    Thursday, June 22, 2006 12:41 AM
  • WGA Diagnostic Data (1.5.0530.2):
    --------------------
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-K8X4J-MR4CC-VCKJP
    Windows Product Key Hash: R6cBNJFomBlaxFG+ZkwLEcxlMIg=
    Windows Product ID: 55276-010-4722364-22387
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: QTTGHRD
    ID: cbc31dd3-3948-4737-90f3-57a224412de4
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.532.0.
    Signature Type: Microsoft.
    Validation Diagnostic:

    Scan: Complete
    Cryptography: Complete

    Office Status: 101
    Office Diagnostics: E5ECEA81-343-80004005_E5ECEA81-303-80004005

    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\YAHOO!\browser\ybrowser.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    Office Details: <GenuineResults><MachineData><UGUID>cbc31dd3-3948-4737-90f3-57a224412de4</UGUID><Version>1.5.0530.2</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-VCKJP</PKey><PID>55276-010-4722364-22387</PID><PIDType>5</PIDType><SID>S-1-5-21-1614895754-1078145449-1957994488</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 8000                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A23</Version><SMBIOSVersion major="2" minor="3"/><Date>20040121000000.000000+000</Date></BIOS><HWID>26F03607018400D6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>B651FF86B5A5700</Val><Hash>l1i/FOZRF8d+xV5wFUi2/LGfxks=</Hash><Pid>54188-OEM-1790056-41312</Pid></Product></Products></Office></Software></GenuineResults> 

    Thursday, June 22, 2006 12:43 AM