CRM 2015 - Case Resolve for Parent Child Case RRS feed

  • Question

  • Hi,

    I have set up the Parent and Child case settings, for the case closure, i have set up the system to close all the child cases, all seems ok but when the parent case is closed it is not copying the case resolution details to the child cases, it just closes all the child cases without any Resolution copied from parent case. Is it designed to be like that or is it an issue?

    Regards Jeevan Please vote for me if you find the answer is useful.

    Monday, March 21, 2016 3:16 PM