CRM 2015 - Mailbox Alerts - How to send email notification

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  Hi,

  We have Server Side Sync enabled for incoming and outgoing emails on CRM 2015, some of the mailboxes under one Exchange Profile gives following Alert message. It says that Owner of the email server profile has been notified. But we never receive any emails from CRM about this Alert. How does CRM notifies email server profile in this case?

  Email cannot not be received for the mailbox <<Mailbox name>> because the email server location or the incoming email port specified in the associated email server profile <<Exchange Profile>> is incorrect. The mailbox has been disabled for receiving email and the owner of the email server profile has been notified.

  Is there any way to set up our own Workflow process on these Alerts, to send Customer email message to Support Distribution List?

  Thanks

  Mak

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  MaKeer | myencounterwithcrm.wordpress.com | CRM2011 User Settings Utility | CRM2011 Lookup Preview | CRM2011 Lookup Attribute Mapping | CRM2011 TreeView Control (Beta) | CRM2011 N:N Entity View (Beta) | CRM 2011 Global Quick Search (Beta)

  Monday, May 25, 2015 2:03 PM