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I have XP Home but it keeps telling me my XP Professional is not genuine RRS feed

  • Question

  • When I start my computer I get the following message : "This copy of windows is not genuine" on a Windows XP Professional background.
    I am given the option to "get genuine" or "resolve later". There is also a "This copy of windows is not genuine" banner at the bottom of the page. Upon selecting the "resolve later" button Windows starts normally with the exception of a small icon in the taskbar and a balloon stating that I may be a victim of software counterfeiting.

    For several weeks before this issue began my system was regularly downloading, but was unable to install the genuine advantage program. It is now doing the same for a security patch for the .NET 2 framework.

    My computer has an OEM version of XP Home Edition on it - not the Professional that is being claimed as not genuine.
    It was purchased several years ago from a reputable company and I am certain is a valid copy - I've looked at the MS counterfeit test.
    The key I entered is identical to the key on the COA.
    When I go to the MS validation page and run the test everything comes back fine.
    When I run the Microsoft Genuine Diagnostic program it comes back genuine. Here are the results:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-6DG9X-F6GKV-THHMY
    Windows Product Key Hash: xdsROSAbhBRumrRw5viQIcCl4eI=
    Windows Product ID: 55277-OEM-2146672-91688
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: YVFBRT4
    ID: b5f43518-2ce0-4a30-8aa4-53c00e716d2c
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    Cache refresh Interval: 1411 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: N/A

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe
    File Mismatch: c:\windows\system32\licdll.dll
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\ntdll.dll
    File Mismatch: c:\windows\system32\kernel32.dll
    File Mismatch: c:\windows\system32\crypt32.dll
    File Mismatch: c:\windows\system32\advapi32.dll
    File Mismatch: c:\windows\system32\setupapi.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b5f43518-2ce0-4a30-8aa4-53c00e716d2c</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-THHMY</PKey><PID>55277-OEM-2146672-91688</PID><PIDType>3</PIDType><SID>S-1-5-21-746137067-1957994488-725345543</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V8X-X ACPI BIOS Revision 1013</Version><SMBIOSVersion major="2" minor="3"/><Date>20040902000000.000000+000</Date></BIOS><HWID>97F13A6F0184206B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>


    Any ideas on how to get rid of that XP Professional nag screen? It does appear to be keeping me from installing some MS software such as Defender.  

     

     

    Wednesday, July 12, 2006 2:49 AM

Answers

All replies

  • ynotizme,

    Please try going to http://www.windows.com/genuine, and hit validate in teh middle of the screeen. If that does not work, please Try going to the latest updated file: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=458758&SiteID=25

    Wednesday, July 12, 2006 2:33 PM
  • ynotizme:

     

    Can you please locate the file "legitcheckcontrol.dll" in your c:\windows\system32 directory. Then right click, go to properties, and then the security tab. Can you make sure ALL users have allow read access for this file?

     

    -phil

    Wednesday, July 12, 2006 6:53 PM
  • Though the link provided doesn't seem to work for me currently but I have visited and ran the windows.com/genuine program several times. It alway comes back that my software is valid and I'm free to use all the available services (sorry for not having the exact quote).

    The latest file download gives me this error message when I try to run it. "Setup could not verify the integrity of the Update.inf. Make sure the cryptographic service is running on this computer".

    Wednesday, July 12, 2006 11:27 PM
  • I went to the legitcontrol.dll file but when I right clicked it I did not see a security tab. I've gone into regedit and allowed read access that way. Does that provide the same result?

     

    Wednesday, July 12, 2006 11:29 PM
  •  

    Please try the following:

    Corrects Cryptographic Error Message: http://www.dougknox.com/xp/scripts_desc/xp_cryptofix.htm

    How To Fix The Cryptographic Service Error: http://www.updatexp.com/cryptographic-service.html  

    Thursday, July 13, 2006 12:27 AM
  • None of that worked - wouldn't install.

    I guess I just want to know why I am getting the not genuine message when the windows genuine validation program and the online validation both say it's genuine. I know it is a genuine OEM copy of XP Home.

    Is a fresh install of XP the only way I'm going to lose that message?

    Saturday, July 22, 2006 4:12 AM
  • ynotizme:

     

    Can you locate the file "Legitcheckcontrol.dll" in your c:\windows\system32 directory - then right click and go to the security tab - can you ensure all users have the READ permission allowed?

     

    -phil

    Sunday, July 23, 2006 7:01 PM
  • Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-6DG9X-F6GKV-THHMY
    Windows Product Key Hash: xdsROSAbhBRumrRw5viQIcCl4eI=
    Windows Product ID: 55277-OEM-2146672-91688
    Windows Product ID Type: 3
    Windows License Type: COA/Sysem Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    Download Center code: HQ9SKHD
    ID: b5f43518-2ce0-4a30-8aa4-53c00e716d2c
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.532.2
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    Cache refresh Interval: 25694 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: N/A

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe
    File Mismatch: c:\windows\system32\licdll.dll
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\ntdll.dll
    File Mismatch: c:\windows\system32\kernel32.dll
    File Mismatch: c:\windows\system32\crypt32.dll
    File Mismatch: c:\windows\system32\advapi32.dll
    File Mismatch: c:\windows\system32\setupapi.dll

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>b5f43518-2ce0-4a30-8aa4-53c00e716d2c</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-THHMY</PKey><PID>55277-OEM-2146672-91688</PID><PIDType>3</PIDType><SID>S-1-5-21-746137067-1957994488-725345543</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V8X-X ACPI BIOS Revision 1013</Version><SMBIOSVersion major="2" minor="3"/><Date>20040902000000.000000+000</Date></BIOS><HWID>97F13A6F0184206B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    I am continuing to receive a "Windows Not Genuine" message on my system. As you can see from above my copy of Windows XP Home is legit and I would really like to keep it up to date. Not being able to install IE7 is what got me to come back.

    I have tried your previous instructions and as I stated before, when I right click on the "Legitcheckcontrol.dll" in my c:\windows\system32 directory there is no security tab so I accessed it through regedit and selected read permissions for all the users. I still get the "Windows Not Genuine" message.

    I've ran the genuine advantage programs, both downloaded version and online, several times and they always come back valid. I've been able to download programs from the MS site that require validation, but when I go to install them I get the cryptographic service error message.

    Is there any hope?

    Monday, October 23, 2006 12:49 AM
  • yonitzme:

     

    It looks like you're using conflicting versions of the WGA Software. (1.5.532.2 and 1.5.540.0) - I would suggest installing the latest synchronized version here -

    http://go.microsoft.com/fwlink/?linkid=69498

     

    -phil

    Monday, October 23, 2006 6:58 AM
  • I get the "Setup could not verify the integrity of the Update.inf. Make sure the cryptographic service is running on this computer" message when I go to install the latest synchronized version from the link you gave me.

    This is really getting old.

    This is in my diagnostic report:

    File Scan Data-->
    File Mismatch: c:\windows\system32\winlogon.exe
    File Mismatch: c:\windows\system32\licdll.dll
    File Mismatch: c:\windows\system32\ntoskrnl.exe
    File Mismatch: c:\windows\system32\ntdll.dll
    File Mismatch: c:\windows\system32\kernel32.dll
    File Mismatch: c:\windows\system32\crypt32.dll
    File Mismatch: c:\windows\system32\advapi32.dll
    File Mismatch: c:\windows\system32\setupapi.dll

    I don't know what it means but a file mismatch can't be a good thing.

    Monday, October 23, 2006 8:47 PM
  • I would suggest to check here to attempt to fix your critical Windows security Certificates issue: http://support.microsoft.com/kb/813442/en-us 

     

    -phil

    Tuesday, October 24, 2006 5:56 AM
  • Nothing seems to be working.

    A review of the facts:

    I'm getting "Windows not Genuine" message at startup.

    When I validate my Windows from the MS website everything is ok.

    I'm allowed to download software that requires validation but not able to install it because of a "cryptographic services" error.

    I've downloaded the latest WGA utility and where I once received a "Genuine" validation status I now receive a "Cryptographic Erros Detected" message.

    I ran the "Resolve" button on the windows page of the WGA utility and received an error message. A reboot did not solve the issue.

    Here is the latest WGA info:

    Diagnostic Report (1.5.0717.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Cryptographic Errors Detected

    Windows Product Key: *****-*****-6DG9X-F6GKV-THHMY

    Windows Product Key Hash: xdsROSAbhBRumrRw5viQIcCl4eI=

    Windows Product ID: 55277-OEM-2146672-91688

    Windows Product ID Type: 3

    Windows License Type: COA/System Builder

    Windows OS version: 5.1.2600.2.00010300.2.0.hom

    ID: b5f43518-2ce0-4a30-8aa4-53c00e716d2c

    Is Admin: Yes

    AutoDial: No

    Registry: 0x0

    WGA Version: Registered, 1.5.532.2

    Signed By: N/A, hr = 0x800b0111

    Validation Diagnostic:

    Resolution Status: Cryptographic Errors Detected

    System Scan Data-->

    Scan: Complete

    Cryptography: Complete

    Notifications Data-->

    Cached Result: 5

    File Exists: Yes

    Version: 1.5.540.0

    WgaTray.exe Signed By: N/A, hr = 0x800b0111

    WgaLogon.dll Signed By: N/A, hr = 0x800b0111

    OGA Data-->

    Office Status: 109

    Office Diagnostics: B4D0AA8B-469-80070002

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>b5f43518-2ce0-4a30-8aa4-53c00e716d2c</UGUID><Version>1.5.0717.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-THHMY</PKey><PID>55277-OEM-2146672-91688</PID><PIDType>3</PIDType><SID>S-1-5-21-746137067-1957994488-725345543</SID><SYSTEM><Manufacturer>System Manufacturer</Manufacturer><Model>System Name</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ASUS A7V8X-X ACPI BIOS Revision 1013</Version><SMBIOSVersion major="2" minor="3"/><Date>20040902000000.000000+000</Date></BIOS><HWID>97F13A6F0184206B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>

     

     

     

    Wednesday, November 15, 2006 12:42 AM
  •  

    yonitzme:

     

    It looks like you're using conflicting versions of the WGA Software. (1.5.532.2 and 1.5.540.0) - I would suggest installing the latest synchronized version here -

    http://go.microsoft.com/fwlink/?linkid=69498

     

    -phil

    Wednesday, November 15, 2006 1:07 AM
  • I get the same "Setup could not verify the integrity of the file update.inf. Make sure the Cryptographic service is running on this computer." message I get when I try to install anything from Microsoft.
    Wednesday, November 15, 2006 2:37 AM
  • ynotizme:

     

    Your Cryptographic services isn't started (according to that error message). You mentioned this is happening with other MSFT programs as well?

     

    Try starting Cryptographic services automatically:

    Set the Cryptographic Services to Automatic, and then try to install the program again. To set the Cryptographic Services to Automatic, follow these steps:

    1. Start the Administrative Tools utility in Control Panel.
    2. Double-click Services.
    3. Right-click Cryptographic Services, and then click Properties.
    4. Click Automatic for Startup type, and then click Start.

     

    Or try to reregister DLL files that are associated with Cryptographic Services To register .dll files that are associated with Cryptographic Services, follow these steps:

    1. Click Start, click Run, type cmd in the Open box, and then OK.
    2. At the command prompt, type the following commands, and press ENTER after each command:
    regsvr32 /u softpub.dll
    regsvr32 /u wintrust.dll
    regsvr32 /u initpki.dll
    regsvr32 /u dssenh.dll
    regsvr32 /u rsaenh.dll
    regsvr32 /u gpkcsp.dll
    regsvr32 /u sccbase.dll
    regsvr32 /u slbcsp.dll
    regsvr32 /u mssip32.dll
    regsvr32 /u cryptdlg.dll
    exit
    Note Click OK if you are prompted.

    Note Microsoft Windows 2000 does not include the Sccbase.dll file. If you are running a version of Windows 2000, omit the Sccbase.dll file.
    3. Restart your computer.
    4. Click Start, click Run, type cmd in the Open box, and then click OK.
    5. At the command prompt, type the following commands, and press ENTER after each command:
    regsvr32 softpub.dll
    regsvr32 wintrust.dll
    regsvr32 initpki.dll
    regsvr32 dssenh.dll
    regsvr32 rsaenh.dll
    regsvr32 gpkcsp.dll
    regsvr32 sccbase.dll
    regsvr32 slbcsp.dll
    regsvr32 mssip32.dll
    regsvr32 cryptdlg.dll
    exit
    Note Click OK if you are prompted.

    Note Microsoft Windows 2000 does not include the Sccbase.dll file. If you are running a version of Windows 2000, omit the Sccbase.dll file.

    Wednesday, November 15, 2006 7:41 PM
  • Cryptographic services were already set to automatic.

    Registration of .dll files did nothing.

    Still unable to install programs such as IE7 & Windows Defender. I was able to install Media Player 11, but I did that when it came out a week or so ago.

    Thursday, November 16, 2006 1:52 AM
  • ynotizme:

     

    For some reason, your cryptographics services just isn't running *at all*. Thats why you can't download things :(. If you take a look at this KB article, it outlines your exact symptoms:

     

    http://support.microsoft.com/default.aspx/kb/822798

     

    In there, are 10 different resolutions that could help you in your case. I'm sorry for all the hoops you have to jump through, but I highly suggest submitting a request at

    www.support.microsoft.com to try and get your system running correctly again. (Or the possibility of a clean reinstallation) - but its likely that this is out of the possible scope of the WGA public forums for troubleshooting :(

     

    -phil

    Thursday, November 16, 2006 2:55 AM
  • I get the same problem, it seems to stop me using my hotmail account.
    Sunday, February 4, 2007 2:46 PM
  •  

                  am completely operating in the dark as to "why my copy of windows xp is not geniuine"..

                  nothing has transpired during previous three years from purchase to present(other than

                 recent assertions) that alters that sentiment of fact !!!!

    Sunday, February 4, 2007 3:50 PM
  • Charles Wise,

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into your own thread in this forum http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25.

    Step 2 is to look on the computer or with the materials you received with the computer or with Windows to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell u s:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


     

    Monday, February 5, 2007 8:39 PM