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Office Genuine Advantage fails RRS feed

  • Question

  • For more than a year now the office Genuine Advantage Notification KB949810 has failed to install, and since that has kept any updates from installing to my Microsoft Office 2003, I thought I'd see if there is something I should do to correct the problem.  I did download and install Fix IT which appeared to be successful, however after the required reboot the result was the same, KB949810 fails to install.
    Wednesday, August 4, 2010 7:05 PM

Answers

  • Hello TomTera,

    There is one little quirk about the KB949810 update that we have learned in the forums....if the computer's Scheduled Tasks service is turned off/stopped, the update does not like that and will not install.

    To look at your services, log on with a Computer Administrator account and in the Start>Run box type services.msc and click OK.

    If that's not the quick-n-EZ fix, then go ahead and follow Noel's advice to post in the Windows Update forum at http://answers.microsoft.com


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, August 5, 2010 10:03 PM

All replies

  • "TomTera" wrote in message news:f13d0365-19ea-4be8-9700-85837462662e...
    For more than a year now the office Genuine Advantage Notification KB949810 has failed to install, and since that has kept any updates from installing to my Microsoft Office 2003, I thought I'd see if there is something I should do to correct the problem.  I did download and install Fix IT which appeared to be successful, however after the required reboot the result was the same, KB949810 fails to install.

    Please download the MGADiag tool from http://go.microsoft.com/fwlink/?linkid=52012
    Run the download - then click on Continue to generate the report. Click on the Copy button when it's available, and then paste the results into your reply.
    However, this sounds more like a problem with Windows Updates, than a problem with Activation or Validation, and I suggest that you post in the Windows Updates forum for XP...
    (yes, I know it says Vista, but it is also for XP)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 4, 2010 8:13 PM
    Moderator
  • Hello TomTera,

    There is one little quirk about the KB949810 update that we have learned in the forums....if the computer's Scheduled Tasks service is turned off/stopped, the update does not like that and will not install.

    To look at your services, log on with a Computer Administrator account and in the Start>Run box type services.msc and click OK.

    If that's not the quick-n-EZ fix, then go ahead and follow Noel's advice to post in the Windows Update forum at http://answers.microsoft.com


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, August 5, 2010 10:03 PM
  • Thanks for the reply Noel,

    I have run MGADiag and I'll copy it here.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-TTQDX-44K9W-98QF7

    Windows Product Key Hash: pYHQNC50X29kuTSZv+6DBeJp6kM=

    Windows Product ID: 76488-014-4889427-22571

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {E531BB88-B219-4D9D-9B01-5DF3E26CD60A}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    Windows XP Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard Edition 2003 - 100 Genuine

    OGA Version: Registered, 1.6.21.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{E531BB88-B219-4D9D-9B01-5DF3E26CD60A}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-98QF7</PKey><PID>76488-014-4889427-22571</PID><PIDType>5</PIDType><SID>S-1-5-21-1004336348-1292428093-682003330</SID><SYSTEM><Manufacturer>K8UVM</Manufacturer><Model>K8Upgrade-VM800</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P1.70</Version><SMBIOSVersion major="2" minor="3"/><Date>20050909000000.000000+000</Date></BIOS><HWID>23BE31EF0184226D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>3D8EAAB3B9125F5</Val><Hash>R/5bxlw9MfRnSNW6+IsvpdGzgOU=</Hash><Pid>70141-762-4894926-56585</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: no

    Marker string from BIOS: N/A

    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

     

    OEM Activation 2.0 Data-->

    N/A

     Dan at IT Associates suggested that I run services.msc which I did and it showed thar the Task Schedular was running. I used msconfig and got the same result, so that doesn't seem to be the problem. 

    TomTera

     

    Friday, August 6, 2010 1:32 AM
  • "TomTera" wrote in message news:42543f28-a95a-46c1-b422-40ee175b17ae...

    Thanks for the reply Noel,

    I have run MGADiag and I'll copy it here.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-TTQDX-44K9W-98QF7

    Windows Product Key Hash: pYHQNC50X29kuTSZv+6DBeJp6kM=

    Windows Product ID: 76488-014-4889427-22571

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

     

     

     

     Dan at IT Associates suggested that I run services.msc which I did and it showed thar the Task Schedular was running. I used msconfig and got the same result, so that doesn't seem to be the problem. 

    TomTera

     

    Dan's been doing these forums a lot longer than I - and knows more as a consequence of both that and his training.
    I can see nothing wrong with the report, so I suggest that you repost your problem in the WU forum, where hopefully, they can get your updates going again.
    Unfortunately, it's been left too long for a simple solution like System Restore to be any use - but if you still have the original WU logs from that time it will help (so make sure that you don't delete anything without specific instructions to do so from the forum members).
     
    Good Luck
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, August 6, 2010 8:23 AM
    Moderator