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'This copy of Windows is not genuine.' error RRS feed

  • Question

  • Hi, everything was working until suddenly, Windows told me that this isn't a genuine copy of Windows....except it is! All of the activation information just randomly disappeared from Control Panel>System. Also, the software protection service is enabled, its just that when I try to activate, it says "The Software Licensing service reported that the requested plug-in cannot be found." Code: 0xC004F076

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RM2DH-WP8J2-TXPX4
    Windows Product Key Hash: nAlE8mou3uuf+Vf/FgIuHOiTE2U=
    Windows Product ID: 00371-840-6968445-85186
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {78A0A299-5A3E-49DE-B433-2B2E83941E4F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C71327EA-9369-42AC-999D-12434B809663}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TXPX4</PKey><PID>00371-840-6968445-85186</PID><PIDType>5</PIDType><SID>S-1-5-21-3254744387-424085839-2350289983</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCZ217FC</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R0170H5</Version><SMBIOSVersion major="2" minor="6"/><Date>20110616000000.000000+000</Date></BIOS><HWID>01B83007018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:16:2011 18:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: PAAAAAIAAAABAAIAAgACAAAABgABAAEA6GFYMncW5k5eTayI2Pj8YVz3Yj18+753pG3YzOTFCK1u1C5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Sony        VAIO
      FACP            Sony        VAIO
      HPET            Sony        VAIO
      BOOT            Sony        VAIO
      MCFG            Sony        VAIO
      WDAT            Sony        VAIO
      ASF!            Sony        VAIO
      SLIC            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      ASPT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO
      SSDT            Sony        VAIO





    Sunday, October 2, 2011 1:10 AM

Answers

  • "cherrybombaz" wrote in message news:f13d3f49-cd47-45cd-9dea-64919550ffb1...

    Hi, everything was working until suddenly, Windows told me that this isn't a genuine copy of Windows....except it is! All of the activation information just randomly disappeared from Control Panel>System. Also, the software protection service is enabled, its just that when I try to activate, it says "The Software Licensing service reported that the requested plug-in cannot be found." Code: 0xC004F076

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-RM2DH-WP8J2-TXPX4
    Windows Product Key Hash: nAlE8mou3uuf+Vf/FgIuHOiTE2U=
    Windows Product ID: 00371-840-6968445-85186
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    Other data-->
    SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCZ217FC</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>R0170H5</Version><SMBIOSVersion major="2" minor="6"/><Date>20110616000000.000000+000</Date></BIOS



    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001

     
     
    There is no specific error there apart from the one highlighted above – which is usually a sign of a broken Licensing Store.

    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and Post back with a new MGADiag report



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, October 4, 2011 9:05 PM
    • Marked as answer by Darin Smith MS Wednesday, October 5, 2011 10:16 PM
    Sunday, October 2, 2011 7:06 AM
    Moderator