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WGA Diagnosis results for analysis RRS feed

  • Question

  • If it makes a difference i have upgraded the motherboard, CPU, Graphic card, RAM etc since the original installation of XP Pro. Please help.

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Windows Product Key: *****-*****-C9CR2-8W7H4-X9V2J
    Windows Product Key Hash: Ey+5goF2Enaw9xXQlH2zUb/DNMw=
    Windows Product ID: 55274-647-2797271-23768
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: 59a12807-ac56-4c23-af77-36f9a3ea6357
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>59a12807-ac56-4c23-af77-36f9a3ea6357</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-X9V2J</PKey><PID>55274-647-2797271-23768</PID><PIDType>1</PIDType><SID>S-1-5-21-1275210071-329068152-725345543</SID><SYSTEM><Manufacturer>ASUSTeK Computer INC.</Manufacturer><Model>A7N8X-E</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A7N8X-E Deluxe ACPI BIOS Rev 1013 </Version><SMBIOSVersion major="2" minor="2"/><Date>20041112******.******+***</Date></BIOS><HWID>7160361F0184AE6F</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17400</Pid></Product></Products></Office></Software></GenuineResults> 

     

    Sunday, August 27, 2006 2:17 PM

Answers

  • TristanUK1

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

     

    Monday, August 28, 2006 7:13 PM

All replies

  • A "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business. Blocked VLK's are Product Keys that Microsoft has received consent from the original owner to block usage of. A VL Product Key is non-transferrable to individuals. In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, click on the Get Genuine button which will provide information on how to acquire a WGA Kit.

    Sunday, August 27, 2006 2:22 PM
    Moderator
  • In other words the shop I purchased the original computer system from with pre-installed XP pro were using copied software? They told me they had a licence to install XP on a number of PCs that they were selling. Or does it mean that they were right but have now had that licence revoked so all originally sold units now require re-validating at further cost to the end user ie me!?

     It doesn't appear that i meet all of the criteria for the complimentary copy of XP from MS. Would it make a difference if i provided the shop's details even though i no longer have the receipt nor a windows disk?

    Thanks, Tristan

    Sunday, August 27, 2006 2:32 PM
  •  TristanUk1 wrote:

    In other words the shop I purchased the original computer system from with pre-installed XP pro were using copied software? They told me they had a licence to install XP on a number of PCs that they were selling. Or does it mean that they were right but have now had that licence revoked so all originally sold units now require re-validating at further cost to the end user ie me!?

     It doesn't appear that i meet all of the criteria for the complimentary copy of XP from MS. Would it make a difference if i provided the shop's details even though i no longer have the receipt nor a windows disk?

    Thanks, Tristan

    If the shop actually stated "they had a licence to install XP on a number of PCs", they lied.  They apparently used a pirated version of Windows XP that did not cost them a penny.  You can print a copy of your MGA Diagnostic report and take it to the shop and demand a genuine version of Windows XP and file a piracy report with Microsoft.  If contacting the shop is not possible, you'll need to consider purchasing the WGA Kit which includes a genuine Windows XP license.  The actual Windows XP CD will then be mailed to you.

    Sunday, August 27, 2006 4:06 PM
    Moderator
  • Great?! Ok, well thanks for your help and advice. It is much appreciated. This WGA Kit, is it the full version of windows or just a patch to bypass the authenticity check? I ask this as i am having a problem with no system sounds playing and it appears that a re-install/fix using the windows CD is the only way to sort it. Hence my discovery of the non authentic version on my system?!

     Thanks again for your help.

    Tristan

    Monday, August 28, 2006 10:23 AM
  •  TristanUk1 wrote:

    Great?! Ok, well thanks for your help and advice. It is much appreciated. This WGA Kit, is it the full version of windows or just a patch to bypass the authenticity check? I ask this as i am having a problem with no system sounds playing and it appears that a re-install/fix using the windows CD is the only way to sort it. Hence my discovery of the non authentic version on my system?!

     Thanks again for your help.

    Tristan

    After ordering the WGA Kit, Microsoft will send you via regular mail a "Full Retail Version" Windows XP CD.

    Monday, August 28, 2006 6:18 PM
    Moderator
  • TristanUK1

    Occasionally we have had some customers that purchased valid copies of Windows or received them when purchasing an OEM system but failed validation. In most cases this has been determined to be the result of the actual Product Key used to install the current version of Windows XP to be blocked. This most often has occurred by the computer being repaired and a Blocked Product Key being used on the computer at that time.

    To confirm there are no other blocking issues with your validation such as clock out of synch or IE settings blocking the validation process please run the WGA Diagnostics located here:

    http://www.microsoft.com/genuine/diag/

     

    If everything here is confirmed as functioning properly and you still have issues validating could you please run the wgadiag tool again and post the information for us.

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    Without actually posting your Product Key in this post compare the last 15 characters of your COA to the last 15 characters in the Diag output. If they are not the same you will have to change the product key. The easiest way to do this without having to re-install applications or lose data is to refer to the Repair Method in this KB Article.

     

    http://support.microsoft.com/kb/315341/en-us

     

    Warning: as with any such major procedure it is highly recommended you backup all critical/personal data on your computer that you would not want to lose and ensure you have the software to re-install your applications should something happen.

     

    We can also attempt to change the key using the Product Key Update tool below. The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key – all without a reinstall! http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=en

     

     Note: This is provided no core system files are corrupted. If they are you will need to complete a clean install of your system.

     

     

    Monday, August 28, 2006 7:13 PM