Cannot login - User name or password incorrect ... error RRS feed

  • Question

  • Hi,

    I had installed CRM version 4 about a month ago and was able to login via local host and via the web from remote location withotu a problem. However, now I cannot login using the AD administrator login, not the 2 users I created.

    I also checked on the SQL server and all the Security setting for Users are at the default i.e. using AD users.

    I am not sure if I registered the product that the time but have done it today just in case this is the issue.

    But I cannot still login using all the accounts / passwords I know of.

    Can someone help? I do not want to reinstall if I don't have to.

    Thanks in advance.

    Thursday, September 9, 2010 11:33 PM


All replies

  • If you enable tracing (http://support.microsoft.com/kb/907490 ) you should get some more useful information. One possiblility is if you've got AD replication problems, as CRM checks whether the user is a member of the AD group UserGroup
    Microsoft CRM MVP - http://mscrmuk.blogspot.com  http://www.excitation.co.uk
    • Proposed as answer by Donna EdwardsMVP Tuesday, September 14, 2010 4:08 AM
    • Marked as answer by Jim Glass Jr Tuesday, September 14, 2010 8:35 PM
    Saturday, September 11, 2010 3:13 PM
  • Check in AD these groups have correct memeberships:-








    Tuesday, September 14, 2010 2:43 PM
  • Thanks for the replies. Since I did not get any replies in the 1st 24 hours and some 32 views after positing I went ahead and reinstalled as all of my troubleshooting did not result in any success. Once I re-installed, everything worked as it should.

    Thanks again for the replies.

    Tuesday, September 14, 2010 5:31 PM