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spyware/virus scan stalls RRS feed

  • Question

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    Spyware/virus scan stalls @ 63% and always on the same group of files: '...\SoftwareDistribution\Downloads'

    How can I isolate or get rid of these files.  I know just enough about computers to be dangerous - no expert by any means.  I would appreciate any help.

    Saturday, November 8, 2008 3:23 PM

Answers

  • I've moved your post out of off topic and into the antivirus topic folder.

    I recommend contacting support for help with this. The scan is stalling due to a problem scanning something within that folder or you aren't leaving it be as it scans through many compressed files. I'm assuming it is the former, so support is the way to go:

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

     

    Monday, November 10, 2008 2:18 AM
    Moderator