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Automatic renewal? RRS feed

  • Question

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    Can someone tell me if Onecare automatically renews?

     

    I didn't ask for a renewal and my credit card bill shows a payment to Onecare for £37.99. I did sign up for one year to Onecare, but never received any notification that I would be charged automatically.

     

    Is this normal?

     

    Lyn

    Thursday, March 20, 2008 9:20 PM

Answers

  • Yes, OneCare is automatically renewed if your credit card and payment information is on file. You can check that information and also read the terms of service by signing in at http://billing.microsoft.com and selecting the OneCare subscription shown.

    A notice regarding the renewal was sent to the the LiveID email address on file for that Billing account. So, if you created a new LiveID when you subscribed and got an @live or @hotmail LiveID, but didn't activate the associated email account (which is optional) your notice may have been send to an address that doesn't exist.

    -steve

     

    Friday, March 21, 2008 1:10 PM
    Moderator