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  • Question

  • Hello,

    I've been getting the error message as per the subject line a lot.  Also I've had DEP shutting down a lot of programs lately, for instance rundll or windows calendar will be shut down by it.  Latest one that I have received is this: "Reliability analysis metrics calculation execuable stopped working and has closed"

    Other issues that come up from time to time, certain games now run doggedly slow, yet others run just fine, sometimes programs can take awhile to load, once I couldn't even access the control panel, sometimes I can't even print.  I've tried using a system restore, but every single point seems to be bad because after half a dozen attempts with different restore points, some even from a couple weeks ago, it always fails.

    This is what I have after just rebooting.

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-K9MWY-24WG2-G4WGP
    Windows Product Key Hash: tkqDlHwsT3WPCmiBGByvpn8Bn2Q=
    Windows Product ID: 89578-OEM-7318817-12916
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F3EE35AF-692D-44D4-8C22-ABFA34FB9D13}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: K:20080610091847864-M:20080609111647930-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F3EE35AF-692D-44D4-8C22-ABFA34FB9D13}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G4WGP</PKey><PID>89578-OEM-7318817-12916</PID><PIDType>3</PIDType><SID>S-1-5-21-1436849499-680300283-2855536657</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070112000000.000000+000</Date></BIOS><HWID>6D313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>C10BCE38457E70C</Val><Hash>4t1uSElPQjcQD0R9ugEpzHdTQA8=</Hash><Pid>81607-902-9301404-64811</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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


    Tuesday, June 10, 2008 10:00 PM

Answers

  • Hello GrayRains,

     

     

    At the time that this Diagnostic Report was generated, your Vista (from a Genuine Validation standpoint) is Genuine. But I do see that your Vista has experienced, what we call, a 'Mod-Auth' Tamper state. The last time it occured was June 9th at 11:16am.

     

    There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

    Because there are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is a In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow which by definition means it is incompatible with Vista.

     

      It's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

     

      In addition, since your computer has experienced the Mod-Auth on the 9th, but not at the time this Diagnostic Report was generated, it would appear that the Incompatible program is not one that launches at Windows Start-up. This will help you track down the culprit because you can be pretty sure that when the issue occures again, that the incompatible program is one that the user manually launched and you can be positive that the program is actively running, at that moment.

     

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to
    http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

     

        (year)  (month) (day) (time in 24format) (millisecond)
    M:2008       06       09                    1116                47930-

     

    Note, I also see a "K" type Tamper Time Stamp. The “K“ stands for Kernel Mode tamper. This is a minor tamper and is most likey directly related to the Mod-Auth tamper. Once you remove the program that is causing the Mod-Auth tamper, I believe that the Kernel mode tamper will stop as well.


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date 06/09

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 06/09/2008 "

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 06/08/2008, 06/07/2008 and 06/06/2008.

     

      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 06/09/2008, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues, as well, since it may fall outside of the 3 day time frame described above.

     
      As for the other issues, Vista's Anti Piracy systems do not have any connection to the Calendar nor the Reliability Analysis Metrics Calculation Execuable nor any of the other symptoms, that you describe and I do not believe they are related to your Mod-Auth issue. You can confirm this by resolving the Mod-Auth (i.e by uninstalling the Incompatible Program) and seeing if the other issues go away. If not, then they weren't related.
     
     
    Thank you,
    Darin Smith
    WGA Forum Manager
    Tuesday, June 10, 2008 10:34 PM
  • Hi again,

     

      Those games wouldn't be to blame. They are big games and I would have heard about it by now, if they caused something like this.

     

      What we know about the issue:

      a) Your Diagnostic Report shows a "TTS Error:" that includes an 'M' in front of the time stamp (i.e. M:20080611031215109-) the 'M' stands for Mod-Auth Tamper

     

    This means the issue has to be either an Incompatible Program or a Critical System file has been modified or became corrupt.

     

      b) There are no Critical System files listed upder the line "File Scan Data-->"

     

      Since no Critical System files are listed as modified/corrupt, the only other cause of the Mod-Auth can be an Incompatible Program.


      That list of known Incompatible Programs is not complete. They are only the ones we know about. I know for a fact there are other programs out there that are incompatible with Vista, but unfortunatly, I have no way of knowing which one of your programs is incompatible.

     

      The key to figuring out which is the offending program, is that anytime you see the issue, you Know that the program causing it, is running, right at that point in time. So, record all the programs that were running at the time of the event and use the process of elimination to single out the bad one.

     

      As for your issues with Data Execution Prevention (DEP) (http://windowshelp.microsoft.com/Windows/en-US/Help/186de3d0-01af-4d4c-981d-674637d2f4bf1033.mspx#EGB), Vista's Anti Piracy systems do not shut programs down using DEP or any other method. My feeling is that the Mod-Auth issue may be a symptom of a larger issue, which is causing the DEP systems to engage, as well. (maybe a Virus or Malware that slipped past the Anti-virus programs?)

     

      If you still need help, you can call 1-866-PCSafety (1-866-727-2338) for Virus and other security-related support and/or go to http://support.microsoft.com for additional support options.

     

    Very sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

     

     

    Thursday, June 12, 2008 9:50 PM

All replies

  • Hello GrayRains,

     

     

    At the time that this Diagnostic Report was generated, your Vista (from a Genuine Validation standpoint) is Genuine. But I do see that your Vista has experienced, what we call, a 'Mod-Auth' Tamper state. The last time it occured was June 9th at 11:16am.

     

    There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

    Because there are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is a In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow which by definition means it is incompatible with Vista.

     

      It's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

     

      In addition, since your computer has experienced the Mod-Auth on the 9th, but not at the time this Diagnostic Report was generated, it would appear that the Incompatible program is not one that launches at Windows Start-up. This will help you track down the culprit because you can be pretty sure that when the issue occures again, that the incompatible program is one that the user manually launched and you can be positive that the program is actively running, at that moment.

     

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to
    http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

     

        (year)  (month) (day) (time in 24format) (millisecond)
    M:2008       06       09                    1116                47930-

     

    Note, I also see a "K" type Tamper Time Stamp. The “K“ stands for Kernel Mode tamper. This is a minor tamper and is most likey directly related to the Mod-Auth tamper. Once you remove the program that is causing the Mod-Auth tamper, I believe that the Kernel mode tamper will stop as well.


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date 06/09

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 06/09/2008 "

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 06/08/2008, 06/07/2008 and 06/06/2008.

     

      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 06/09/2008, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues, as well, since it may fall outside of the 3 day time frame described above.

     
      As for the other issues, Vista's Anti Piracy systems do not have any connection to the Calendar nor the Reliability Analysis Metrics Calculation Execuable nor any of the other symptoms, that you describe and I do not believe they are related to your Mod-Auth issue. You can confirm this by resolving the Mod-Auth (i.e by uninstalling the Incompatible Program) and seeing if the other issues go away. If not, then they weren't related.
     
     
    Thank you,
    Darin Smith
    WGA Forum Manager
    Tuesday, June 10, 2008 10:34 PM
  • Darin,

    I've been to the page you mentioned already, I have no used any of the programs listed before.  When I was googling up the program, it was the first page I used actually.

    As for programs I installed when I started having these issues, the only ones I installed where 3 games, Unreal Tournament 3, Battlefield 2142 Deluxe Edition, and Sins of a Solar Empire.  I've just uninstalled all 3 and I am still having issues.  Since the programs started getting out of hand I've started using programs to try and help me work through the issues.  I've installed Nod32 anti-virus since I thought I might have had a virus(been using Norton 360 previously), and RegCure as well.

    Lately I have not recieved the "unauthorized change" message, but it seems that I'm getting a barrage of other programs being shut down by DEP as well.  I find it puzzling since it used to pop up on every few minutes that I had an "unauthorized change" and now it doesn't.

    I'll wait until it pops up on me again and run the test on it again and repost it to you.
    Wednesday, June 11, 2008 12:18 AM
  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-K9MWY-24WG2-G4WGP
    Windows Product Key Hash: tkqDlHwsT3WPCmiBGByvpn8Bn2Q=
    Windows Product ID: 89578-OEM-7318817-12916
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F3EE35AF-692D-44D4-8C22-ABFA34FB9D13}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: K:20080611040512907-M:20080611031215109-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F3EE35AF-692D-44D4-8C22-ABFA34FB9D13}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-G4WGP</PKey><PID>89578-OEM-7318817-12916</PID><PIDType>3</PIDType><SID>S-1-5-21-1436849499-680300283-2855536657</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>122-CK-NF68</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20070112000000.000000+000</Date></BIOS><HWID>6D313507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>C10BCE38457E70C</Val><Hash>4t1uSElPQjcQD0R9ugEpzHdTQA8=</Hash><Pid>81607-902-9301404-64811</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Wednesday, June 11, 2008 11:34 AM
  • Hi again,

     

      Those games wouldn't be to blame. They are big games and I would have heard about it by now, if they caused something like this.

     

      What we know about the issue:

      a) Your Diagnostic Report shows a "TTS Error:" that includes an 'M' in front of the time stamp (i.e. M:20080611031215109-) the 'M' stands for Mod-Auth Tamper

     

    This means the issue has to be either an Incompatible Program or a Critical System file has been modified or became corrupt.

     

      b) There are no Critical System files listed upder the line "File Scan Data-->"

     

      Since no Critical System files are listed as modified/corrupt, the only other cause of the Mod-Auth can be an Incompatible Program.


      That list of known Incompatible Programs is not complete. They are only the ones we know about. I know for a fact there are other programs out there that are incompatible with Vista, but unfortunatly, I have no way of knowing which one of your programs is incompatible.

     

      The key to figuring out which is the offending program, is that anytime you see the issue, you Know that the program causing it, is running, right at that point in time. So, record all the programs that were running at the time of the event and use the process of elimination to single out the bad one.

     

      As for your issues with Data Execution Prevention (DEP) (http://windowshelp.microsoft.com/Windows/en-US/Help/186de3d0-01af-4d4c-981d-674637d2f4bf1033.mspx#EGB), Vista's Anti Piracy systems do not shut programs down using DEP or any other method. My feeling is that the Mod-Auth issue may be a symptom of a larger issue, which is causing the DEP systems to engage, as well. (maybe a Virus or Malware that slipped past the Anti-virus programs?)

     

      If you still need help, you can call 1-866-PCSafety (1-866-727-2338) for Virus and other security-related support and/or go to http://support.microsoft.com for additional support options.

     

    Very sorry I couldn't be more help,

    Darin Smith

    WGA Forum Manager

     

     

     

     

    Thursday, June 12, 2008 9:50 PM